On-Site AV Support Technician

1 day ago

Sydney, New South Wales, Australia Xcite Audio Visual Full time $60,000 - $90,000 per year
Corporate AV Concierge / On-Site AV
Support Technician

Full Time

About Xcite AV

Xcite Audio Visual is a nationwide, Australian-owned company with a reputation for excellence.

We design, install, program, commission and support high-quality Audio Visual & Video Conferencing solutions across Corporate, Education, Government and Hospitality sectors.

Using only industry-leading hardware and software, we pride ourselves on delivering exceptional outcomes and meticulous attention to detail across every stage of a project.


The Role

We are seeking a polished, reliable and technically-minded Corporate AV Concierge / On-Site AV Support Technician to be embedded full-time at one of our major corporate clients in Sydney.

This role is the frontline of the client's AV experience. You will be responsible for providing immediate technical support, assisting users, preparing meeting spaces, ensuring all AV systems are operating flawlessly, and maintaining an up-to-date asset register.

You will become the client's trusted AV contact—proactive, organised, and calm under pressure.


Key Duties & Responsibilities
Daily AV Support & Concierge Activities
  • Provide immediate, on-the-spot technical assistance for meetings, VC calls and events.
  • Prepare, test and reset meeting rooms before and after use.
  • Support users with MS Teams, Zoom, Webex, BYOD and in-room VC systems.
  • Troubleshoot AV issues such as audio dropouts, display issues, network connectivity, control panel faults, camera problems, etc.
  • Escalate issues to Xcite AV's remote Service Team or vendors when required.
Technical Operations
  • Perform routine preventative maintenance and daily room checks.
  • Log, track and document all incidents, resolutions and follow-up actions.
  • Update and manage AV asset registers, including serial numbers, firmware versions, warranty info and lifecycle status.
  • Assist with firmware updates, minor configuration changes and hardware swaps.
  • Ensure AV spaces are tidy, functional and in line with corporate standards.
Client Engagement & Communication
  • Act as the on-site AV "go-to", representing Xcite AV with professionalism and confidence.
  • Work closely with internal stakeholders, facilities teams and IT to coordinate solutions.
  • Provide clear, friendly and proactive communication to end-users.
  • Identify recurring issues and recommend improvements.

Experience Required
  • Minimum 3–5 years of hands-on Audio Visual or IT support experience.
  • Strong understanding of cameras, microphones, DSPs, touch panels, switchers and VC platforms.
  • Experience in corporate AV support, concierge desks or customer-facing technical roles is highly regarded.
  • Exceptional communication skills and a polished professional presence.
  • Excellent troubleshooting, time management and organisational ability.
  • Familiarity with asset management or ticketing systems.
  • Current Driver's Licence.

What We Offer
  • Competitive remuneration package.
  • Long-term placement with a major corporate client.
  • Supportive and energetic team environment.
  • Opportunities for career development within a rapidly growing AV business.

  • AV Technician

    2 weeks ago

    Sydney, New South Wales, Australia EOS Full time $80,000 - $120,000 per year

    Our CompanyEOS IT Management Solutions is a leading provider of innovative IT and logistics services. With a strong reputation for excellence and a commitment to sustainable, profitable growth, we have experienced significant expansion over the past five years. Our success is driven by a collaborative culture, cutting-edge technology, and a dedication to...

  • AV Technician

    3 days ago

    Sydney, New South Wales, Australia AV 24 7 Pty Ltd Full time $45,000 - $70,000 per year

    Help us bring events to life.We're expanding our casual crew pool and looking for beginner to intermediate AV/lighting/staging operators (and fast learners with great attitudes). If you're the person who can make a follow-spot feel like theatre magic, wrangle cables without a knot, or keep your cool during a 10-minute reset — we want you.Why you'll love...

  • AV Commissioning Technician

    3 days ago

    Sydney, New South Wales, Australia f809c1a5-5962-4c4f-a288-cef110da38da Full time $80,000 - $120,000 per year

    Are you an AV professional with a passion for precision, problem-solving, and cutting-edge technology? Do you thrive on bringing complex systems to life and working collaboratively to deliver outstanding outcomes? If you're ready to take the next step in your AV career, we want you on our team.Why Join Complete AV?For over 23 years, Complete AV has been...

  • Senior AV Onsite Event Technician

    2 weeks ago

    Sydney, New South Wales, Australia AVlogy Full time $80,000 - $120,000 per year

    About The JobPosition Title:Senior AV Onsite Event TechnicianLocation:Sydney CBD, Australia (Client-Site Secondment)Company:Vega Australia – Asia Pacific's Leading Audio Visual Technology ProviderAbout The RoleVega Australia is seeking a seasonedSenior AV Onsite Event Technicianto be seconded into one of our premier financial services clients, based at...

  • AV Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Hays Full time $90,000 - $120,000 per year

    AV Engineer (ServiceNow) – 6-Month ContractWe are recruiting for an experienced AV Engineer for a 6-month contract based in the City. This role supports enterprise AV systems and leverages ServiceNow for workflow and asset management.Type: Contract Location: City Start: ASAPResponsibilities:Maintain and support AV systems across meeting spacesUse...

  • IT Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia systemsGo Full time $60,000 - $80,000 per year

    Position: IT & AV Support TechnicianLocation:St Leonards, Sydney NSWsystemsGo is seeking an IT Support Technician to be part of a team based in St Leonards at our client's office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for...

  • AV Business Development Manager

    2 weeks ago

    Sydney, New South Wales, Australia Inspired Search Group Pty Ltd Full time $120,000 - $180,000 per year

    "We lead the way in the AV industry both in terms of our product lines and the way we look after our staff; we encourage people to fail forward, we support their learning and development and we stay connected with our team at all times." ANZ Head of Sales  An AV giant, striving to be one of the top 100 companies to work for in Australia; offering an...

  • Audio Visual Service Technician

    5 days ago

    Sydney, New South Wales, Australia Diversified Full time $90,000 - $120,000 per year

    About the role This critical role requires the audio-visual (AV) Service Technician to provide essential, expert AV support across multiple secure locations. Operating exclusively within a highly restricted Agency environment, you're responsible for ensuring the flawless, secure operation of critical AV equipment—tackling everything from preventative...

  • Audio Visual Technician

    3 days ago

    Sydney, New South Wales, Australia Connected Event Group Full time $60,000 - $80,000 per year

    Are you?Technically minded, passionate about all things AV & driven by installing & operating clever AV solutions that make your clients look good? If so, we want you We're looking for casual, experienced AV technicians to join our fun and dynamic team.What's in it for you:Great working environment in live events - audio, visual and lighting solutions and...

  • NSW Service Desk Coordinator

    5 days ago

    Sydney, New South Wales, Australia Pro AV Solutions Full time $60,000 - $80,000 per year

    Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors. Backed by passion, pride, and an unwavering...