Card Administration Officer

Organisation/Entity: Transport For NSW

Job category: Identified positions

Job location:

Macquarie Park, NSW, AU, 2113

Job reference number: 100646

Employment type: Permanent Full-Time

Salary range: $ $

If you're after impact, there's no other organisation in Australia that delivers work on this scale.
Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
In this role:
You will be working as part of the Workplace Services team, within the Workplaces Branch of Transport for NSW. You will work closely with the relevant Workplace Operations teams and outsourced service providers to manage card management services, ensuring the safety and security of our facilities and staff across Transport for NSW.

You will oversee the delivery of consistent and prompt processing of access card requests to a high standard. You will support as an escalate point for request processors and will be responsible for ensuring governance is imbedded into day-to-day operations. You will be responsible for assurance activities including training & associated supporting documentation, ongoing auditing and maintenance of accurate records.

You will provide administration support to the wider team, providing insights & reporting, driving data led decisions & improvements across the team. You will support the Card Administration Coordinator and processing team with the management of complex requests.

For more information on this position and business unit, view the role description and information pack.

About You
You are an enthusiastic administrator who is highly organised, and is able to plan and prioritise workload in a critical operating environment. You will also have demonstrated experience in access control or identity management systems, ideally across complex property portfolios.

You will be able to analyse data and create insightful reports for the business. You will also thrive in a fast-paced environment and be able to coordinate a high volume of requests without compromising quality.

You have excellent communication skills both written and verbal with ability to run training sessions to a varied audience. You will also be a collaborative team player who can build relationships with other teams, stakeholders and vendors.

This is a Position of Trust and will require the successful applicant to hold Australian citizenship and to obtain and maintain a BASELINE Commonwealth security clearance under the Australian Government Protective Security Policy Frame

Who We Are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm Thursday 16th October 2025.

For more information about this role, please contact TULLARAH..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

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