Customer Service Representative

1 day ago

Altona, Australia Global Synthetics Pty Ltd Full time $70,000 - $120,000 per year

Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialises in the distribution and manufacturing of geosynthetics, catering to the engineering, construction, landscape, and building industries across Australia and the Pacific region. Our commitment to quality products and exceptional service has established us as a trusted name in the industry.

Our geosynthetic products are used in various applications, including:

  • Pavement Stabilisation
  • Ground Improvement
  • Soil Reinforcement and Retaining Structures
  • Water Management
  • Drainage Systems & Hydraulic works
  • Landfills

About the role

Global Synthetics is seeking a motivated and skilled Customer Service Representative to join our passionate team in Altona, VIC. In this role, you will be integral to the smooth day-to-day operation of the business whilst maintaining and developing existing customer relationships.

Your primary responsibilities will include answering inbound calls, following up customer quotations, responding to customer enquiries, managing leads, and ensuring an outstanding customer experience. Your commitment to exceptional service and eagerness to learn combined with your ability to listen and understand customer needs will be key to your success in this position.

Ideal candidates possess a proactive, self-driven approach and will be comfortable leveraging technology to enhance internal processes. Global Synthetics offers ongoing training and a supportive team atmosphere where you can excel. No previous experience in the industry is required.

This role offers excellent progression opportunities into inside sales positions and would suit a candidate looking to grow and develop their career in this evolving industry.

Key responsibilities include:

  • Responding to inbound enquiries by phone and email.
  • Placing customer orders accurately and maintaining and updating customer records.
  • Ensuring customer orders are delivered in full and on time.
  • Placing purchase orders and maintaining stock accuracy.
  • Preparing quotations and following-up quotations with customers.
  • Collaborating with Sales and Operations teams.
  • Managing distributor relationships.

Requirements

  • Demonstrated experience in inside sales or a customer-focused role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities, attention to detail and time management skills.
  • Experience using ERP and CRM systems. Experience of SAP is advantageous.
  • Ability to work independently and as part of a team.
  • A passion for delivering excellent customer service.
  • Eager to learn and grow and continuously expand on knowledge.
  • Transport, manufacturing, civil construction or similar industry experience is advantageous.

Benefits

  • Competitive Salary + Quarterly Incentive.
  • Career advancement, personal training and development programs.
  • Work with an experienced team and grow your sales or customer service career.
  • Dynamic and supportive Management and Team.
  • Certified as a Great Place to Work
  • Access to Uprise Employee Assistance Program (EAP) and WHEREFIT employee benefits platform to support physical and mental wellbeing.

Global Synthetics has established an enviable reputation as an educator and an ethical provider of high-quality geosynthetic products and services across a wide range of engineering applications that include transportation, civil, coastal, hydraulic and environmental.

Our culture is to reward employees that deliver high performance.

The successful applicant will be required to complete a Police Check.

Our internal recruitment team has this role covered.

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