Customer Service Manager

14 hours ago

Altona North, Australia SWC Security Full time

Full time opportunity for a renowned company located in Altona North.

**SWC Security** is Australia’s leading integrated security and facilities solutions provider. We make every effort to provide our clients with industry-leading facilities and peace of mind with our state-of-the-art technology and highly qualified staff. We will continue to grow and expand our business by maintaining a culture that recognizes and rewards innovation through our commitment to excellence.

**Your responsibilities will include**:

- Plan, administer and reviews customer services and after-sales services, and maintain sound customer relations
- Manage customer service staff by creating staff schedules, managing workflow, handling staffing and employee issues and enforcing departmental policy and procedures
- Ensure that all customer service representatives have up-to-date information and equipment
- Establish procedures to monitor successful procedures and programs, including planning and implementing after-sales services to follow up on client satisfaction
- Lead and motivate staff in handling change, building trust, and partnerships to encourage and build a team environment
- Accurately perform registration process for all new and existing clients
- Liaising with other areas of management regarding direction and feedback for team members, and to response to customer expectations
- Oversee and follow through on customer feedback including complaints handling
- Ensure service levels are being met.
- Be the voice of the customer in the organization.
- Have an AQF Diploma qualification or higher in a relevant area and at least 2 years of relevant work experience.
- Excellent interpersonal and communication skills.
- Demonstrative initiative and proactive approach.
- Strong problem-solving and decision-making abilities

**Salary**: From $70,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Altona North, VIC 3025: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Customer Service Manager

    6 days ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 30 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Customer Service Manager

    6 days ago

    Altona North, Australia PrixCar Services Full time

    **Job No**: **ATR271822** *** **Location**: **Altona North** *** ***: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 30 years we have grown to offer a wide range of specialised services, with more than 25 depots across...

  • Customer Service Manager

    6 days ago

    Altona North, Australia PrixCar Services Full time

    **Job No**: **ATR233626** *** **Location**: **Altona North** *** ***: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 30 years we have grown to offer a wide range of specialised services, with more than 25 depots across...

  • Customer Service Representative

    4 days ago

    Altona North, Australia Fashion Biz Full time

    **CUSTOMER SERVICE** Fashion Biz Altona North, Melbourne VIC Customer Service - Call Centre (Call Centre & Customer Service) Full time **The opportunity** **Customer Service Responsibilities list**: Manage large amounts of incoming calls Build sustainable relationships and trust with customer accounts through open and interactive communication Meet...

  • Customer Service Officer

    2 days ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Customer Service Officer

    2 days ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Customer Service Representative

    4 days ago

    Altona North, Australia Team Global Express Full time

    **Fixed -Term Contract - 1 Year | Monday to Friday | Altona North, VIC** **Join an industry leader transforming logistics across Australia!** **About the Role** Team Global Express is seeking a passionate and reliable **Customer Service Representative**to join our dedicated team in **Altona North on 1-year fixed term contract**. This is a fantastic...

  • Customer Service Representative

    1 week ago

    North Altona, Victoria, Australia Team Global Express Full time $60,000 - $80,000 per year

    Fixed -Term Contract - 1 Year | Monday to Friday | Altona North, VICJoin an industry leader transforming logistics across AustraliaAbout the RoleTeam Global Express is seeking a passionate and reliable Customer Service Representative to join our dedicated team in Altona North on 1-year fixed term contract . This is a fantastic opportunity for someone who...

  • Customer Service

    2 days ago

    Altona, Australia Roadmaster Refrigerated Transport Full time

    Roadmaster Refrigerated transport is a family owned business that has been operating for over 50 years. We specialise in national refrigerated transport solutions as well as warehousing and distributions services across the East Coast. Our mission is to provide a premium refrigerated supply chain network through our commitment to achieving the highest levels...

  • Customer Service Advisor

    1 week ago

    Altona North, Australia Toyota Full time

    Oh what a feeling! We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota. At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...