Customer Service Representative

2 days ago

Altona Victoria, Australia Silk Contract Logistics Full time $60,000 - $90,000 per year
At Silk Contract Logistics, our people are at the heart of what we do.

We foster a supportive and inclusive workplace that prioritises safety, well-being, and professional growth.

With more than 45 sites nationwide, we are a leader in integrated port-to-door logistics across Australia, providing tailored services to some of the world's biggest brands. Our values of integrity, collaboration, and respect underpin everything we do.


Position Overview

Silk has a fantastic opportunity for a Customer Service Representative to join our Altona team on a Full-Time basis. In this role, you will be the key link between our customers and operations teams, ensuring smooth logistics processes and excellent service delivery.

Monday to Friday: 6:00am – 2:00pm


Key Responsibilities

  • Build and maintain strong relationships with customers through clear, accurate, and timely communication.
  • Collaborate with warehouse and transport teams to process and manage client orders, ensuring on-time and cost-effective delivery.
  • Manage and monitor service level agreements (SLAs) and rate structures to meet client commitments.
  • Record job tasks and daily charges in our TMS system, reviewing pending charges to prevent revenue loss.
  • Accurately enter stock receipts and movements into the warehouse management system, working with inventory controllers on stock takes.
  • Assist with tracking and maintaining Key Performance Indicators (KPIs) to support ongoing service improvements.
  • Ensure accuracy in all data entry and documentation to maintain smooth operations.

What We're Looking For

  • Previous experience in Warehousing / Transport and Customer Service (essential).
  • Industry-specific knowledge or training (advantageous).
  • Proficiency with Microsoft Word, Excel, and general computer systems.
  • Experience in KPI development and a strong focus on accuracy in data entry.
  • Excellent written and verbal communication skills with the ability to engage effectively with colleagues and customers.
  • A collaborative team player who thrives in problem-solving and fast-paced environments.

If you are looking to build a long-term career in logistics, click Apply and join the Silk team today

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