Customer Service Representative

13 hours ago

Altona Victoria, Australia Silk Contract Logistics Full time $60,000 - $90,000 per year
At Silk Contract Logistics, our people are at the heart of what we do.

We foster a supportive and inclusive workplace that prioritises safety, well-being, and professional growth.

With more than 45 sites nationwide, we are a leader in integrated port-to-door logistics across Australia, providing tailored services to some of the world's biggest brands. Our values of integrity, collaboration, and respect underpin everything we do.


Position Overview

Silk has a fantastic opportunity for a Customer Service Representative to join our Altona team on a Full-Time basis. In this role, you will be the key link between our customers and operations teams, ensuring smooth logistics processes and excellent service delivery.

Monday to Friday: 6:00am – 2:00pm


Key Responsibilities

  • Build and maintain strong relationships with customers through clear, accurate, and timely communication.
  • Collaborate with warehouse and transport teams to process and manage client orders, ensuring on-time and cost-effective delivery.
  • Manage and monitor service level agreements (SLAs) and rate structures to meet client commitments.
  • Record job tasks and daily charges in our TMS system, reviewing pending charges to prevent revenue loss.
  • Accurately enter stock receipts and movements into the warehouse management system, working with inventory controllers on stock takes.
  • Assist with tracking and maintaining Key Performance Indicators (KPIs) to support ongoing service improvements.
  • Ensure accuracy in all data entry and documentation to maintain smooth operations.

What We're Looking For

  • Previous experience in Warehousing / Transport and Customer Service (essential).
  • Industry-specific knowledge or training (advantageous).
  • Proficiency with Microsoft Word, Excel, and general computer systems.
  • Experience in KPI development and a strong focus on accuracy in data entry.
  • Excellent written and verbal communication skills with the ability to engage effectively with colleagues and customers.
  • A collaborative team player who thrives in problem-solving and fast-paced environments.

If you are looking to build a long-term career in logistics, click Apply and join the Silk team today

  • Customer Service Representative

    14 hours ago

    Altona, Victoria, Australia Global Synthetics Pty Ltd Full time $60,000 - $80,000 per year

    Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialises in the distribution and manufacturing of geosynthetics, catering to the engineering, construction, landscape, and building industries across Australia and the Pacific region. Our commitment to quality products and exceptional service has established us as a trusted name in the...

  • Customer Service Representative

    4 days ago

    Altona, Australia Roadmaster Refrigerated Transport Full time

    **Customer Service Representative** Roadmaster Refrigerated transport is a family owned business that has been operating for over 10 years. We specialise in national refrigerated transport solutions as well as warehousing and distributions services across the East Coast. Our mission is to provide a premium refrigerated supply chain network through our...

  • Customer Service Representative

    9 hours ago

    Altona, Australia Global Synthetics Pty Ltd Full time $60,000 - $80,000 per year

    Are you passionate about delivering great customer experiences? Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialises in the manufacture and distribution of geosynthetic products, supporting engineering, construction, landscape, and building industries across Australia and the Pacific region. Driven by our commitment to high-quality...

  • Customer Service Representative

    1 week ago

    Altona, Australia Global Synthetics Pty Ltd Full time $60,000 - $80,000 per year

    Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialises in the distribution and manufacturing of geosynthetics, catering to the engineering, construction, landscape, and building industries across Australia and the Pacific region. Our commitment to quality products and exceptional service has established us as a trusted name in the...

  • Customer Service Representative

    18 hours ago

    Altona North, Australia Fashion Biz Full time

    **CUSTOMER SERVICE** Fashion Biz Altona North, Melbourne VIC Customer Service - Call Centre (Call Centre & Customer Service) Full time **The opportunity** **Customer Service Responsibilities list**: Manage large amounts of incoming calls Build sustainable relationships and trust with customer accounts through open and interactive communication Meet...

  • Customer Service Representative

    2 weeks ago

    Altona North, Australia Team Global Express Full time

    **JOB DESCRIPTION** **OVERALL PURPOSE OF THE JOB** To deliver solutions and provide a consistent and professional level of service to TGE customers. **PRIMARY DUTIES & RESPONSIBILITIES** - Track all consignments daily to minimise the risk of service failures. - Preparation of consignment notes including batching, imaging, scanning and verification for...

  • Customer Service Representative

    1 week ago

    North Altona, Victoria, Australia Team Global Express Full time $60,000 - $80,000 per year

    Fixed -Term Contract - 1 Year | Monday to Friday | Altona North, VICJoin an industry leader transforming logistics across AustraliaAbout the RoleTeam Global Express is seeking a passionate and reliable Customer Service Representative to join our dedicated team in Altona North on 1-year fixed term contract . This is a fantastic opportunity for someone who...

  • Customer Service Representative

    2 weeks ago

    Victoria Park, Australia ESM Strata Full time $50,000 - $70,000 per year

    About ESM StrataESM Strata is one of WA's largest and most trusted strata management company's that delivers high-value strata management services to strata buildings all over Perth. We have been operating for over 30 years and have grown to a team of around 40 people. We were awarded winner of the SCA (WA) Strata Community Management - Large Business...

  • Inside Sales Representative

    2 weeks ago

    Altona, Victoria, Australia Global Synthetics Pty Ltd Full time $60,000 - $90,000 per year

    Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialises in the distribution and manufacturing of geosynthetics, catering to the engineering, construction, landscape, and building industries across Australia and the Pacific region. Our commitment to quality products and exceptional service has established us as a trusted name in the...

  • Customer Service Representative Tullamarine

    1 week ago

    Tullamarine, Victoria, Australia R & J Batteries Full time $50,000 - $70,000 per year

    Are you ready to power up your career?R&J Batteries are one of the biggest battery and lubricant distributors across Australia and New Zealand. We're a family-owned company and love what we doWe're on the hunt for a Customer Service Representative who's not just great with people—but also thrives on helping customers find the right solutions and boosting...