Customer Service Representative

5 days ago

Altona, Australia Global Synthetics Pty Ltd Full time $60,000 - $80,000 per year

Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialises in the distribution and manufacturing of geosynthetics, catering to the engineering, construction, landscape, and building industries across Australia and the Pacific region. Our commitment to quality products and exceptional service has established us as a trusted name in the industry.

Our geosynthetic products are used in various applications, including:

  • Pavement Stabilisation
  • Ground Improvement
  • Soil Reinforcement and Retaining Structures
  • Water Management
  • Drainage Systems & Hydraulic works
  • Landfills

About the role

Global Synthetics is seeking a motivated and skilled Customer Service Representative to join our passionate team in Altona, VIC. In this role, you will be integral to the smooth day-to-day operation of the business whilst maintaining and developing existing customer relationships.

Your primary responsibilities will include answering inbound calls, following up customer quotations, responding to customer enquiries, managing leads, and ensuring an outstanding customer experience. Your commitment to exceptional service and eagerness to learn combined with your ability to listen and understand customer needs will be key to your success in this position.

Ideal candidates possess a proactive, self-driven approach and will be comfortable leveraging technology to enhance internal processes. Global Synthetics offers ongoing training and a supportive team atmosphere where you can excel. No previous experience in the industry is required.

This role offers excellent progression opportunities into inside sales positions and would suit a candidate looking to grow and develop their career in this evolving industry.

Key responsibilities include:

  • Responding to inbound enquiries by phone and email.
  • Placing customer orders accurately and maintaining and updating customer records.
  • Ensuring customer orders are delivered in full and on time.
  • Placing purchase orders and maintaining stock accuracy.
  • Preparing quotations and following-up quotations with customers.
  • Collaborating with Sales and Operations teams.
  • Managing distributor relationships.
Requirements
  • Demonstrated experience in inside sales or a customer-focused role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities, attention to detail and time management skills.
  • Experience using ERP and CRM systems. Experience of SAP is advantageous.
  • Ability to work independently and as part of a team.
  • A passion for delivering excellent customer service.
  • Eager to learn and grow and continuously expand on knowledge.
  • Transport, manufacturing, civil construction or similar industry experience is advantageous.
Benefits
  • Competitive Salary + Quarterly Incentive.
  • Career advancement, personal training and development programs.
  • Work with an experienced team and grow your sales or customer service career.
  • Dynamic and supportive Management and Team.
  • Certified as a Great Place to Work
  • Access to Uprise Employee Assistance Program (EAP) and WHEREFIT employee benefits platform to support physical and mental wellbeing.

Global Synthetics has established an enviable reputation as an educator and an ethical provider of high-quality geosynthetic products and services across a wide range of engineering applications that include transportation, civil, coastal, hydraulic and environmental.

Our culture is to reward employees that deliver high performance.

The successful applicant will be required to complete a Police Check.

Our internal recruitment team has this role covered.

  • Customer Service Representative

    3 days ago

    Altona, Australia Branched People Pty Ltd Full time

    An exciting opportunity has arisen for a **Customer Service Representative** to join our clients team. This role will see you as the first point of contact for our customers, ensuring that they receive exceptional customer service at every step of the way. **In this role you will**: - Provide sales support - process customer orders and ensure appropriate...

  • Customer Service Representative

    5 days ago

    North Altona, Victoria, Australia Team Global Express Full time $60,000 - $80,000 per year

    Fixed -Term Contract - 1 Year | Monday to Friday | Altona North, VICJoin an industry leader transforming logistics across AustraliaAbout the RoleTeam Global Express is seeking a passionate and reliable Customer Service Representative to join our dedicated team in Altona North on 1-year fixed term contract . This is a fantastic opportunity for someone who...

  • Customer Sales

    5 days ago

    Altona, Australia GPC Asia Pacific Full time

    **It Starts With the Partsand YOU!** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are...

  • Customer Service Officers

    7 days ago

    Altona, Australia City of Hobsons Bay Full time $83,200 - $104,800 per year

    Altona location, close to public transportMultiple casual roles on offerHourly rate of $40.05 inclusive of casual loadingAt Hobsons Bay City Council, we're committed to creating a workplace that reflects our community and values. You'll be part of a forward-thinking organisation that supports innovation, collaboration, and professional growth, and which...

  • On-Road Sales Representative

    2 weeks ago

    Altona, Australia Apex Fencing Supply Full time $48,000 - $64,000 per year

    About Us:NCC Melbourne, a part of the NCC Group, has been a trusted importer and wholesaler of fencing and balustrade materials for over 25 years. Our close-knit team values expertise and reliability.The Role:We are seeking an experienced Sales Representative, and we strongly encourage applications from professionals who are nearing retirement or recently...

  • Internal Sales Representative

    2 weeks ago

    North Altona, Victoria, Australia GAM Steel Full time $60,000 - $120,000 per year

    The role We are looking for a people person, who thrives in an environment that is focused on building relationships and delivering excellent customer service. As an Internal Sales Representative, you will join an exciting steel business that is growing. Located at our brand-new purpose-built facility, you will collaborate with a team of like-minded and...

  • Customer Service and Administration Officer

    3 days ago

    Altona, Australia Freight Assist Australia Full time

    **About Us**: Freight Assist Australia specialises in transport and logistics services Australia-Wide. With a friendly and vibrant team, we are determined to provide a solution-based approach to your transport and logistics needs while providing exceptional customer service. Our core specialties spread across a range of industries including food,...

  • Customer Service Super Star

    1 week ago

    Altona, Australia Australian Home Services Group Full time $49,900 - $82,995 per year

    Do you love chatting to people and want to work closer to home???We are looking for our next Customer Service Super Star.A key part of this role will be supporting our customers beyond the first call.You'll be responsible for following up on quotes, ensuring customers have the information they need, and helping to convert opportunities into booked jobs. This...

  • Customer Service Team Member

    2 weeks ago

    Altona, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Pm Administrator

    5 days ago

    Altona, Australia Freight Assist Australia Full time

    **About Us** Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of...