Key Account Support Officer

2 days ago

Horsley Park, New South Wales, Australia PACT Group Full time $90,000 - $120,000 per year
Company Description

Pact's Contract Manufacturing division manufactures across laundry, household cleaning, car care, pest control, edible oils, air care and pet cleaning categories.

Our uniquely flexible and purpose-built facilities utilise the latest blending, granulating and packaging technologies, allowing us to maintain the fastest project completion times in the industry.

Our extensive and proactive research and development capabilities together with our substantial investment in technology and innovation mean we can provide lower manufacturing costs and get our customer's products on supermarket shelves faster than our competitors.

Job Description

Work with us to sustainably bring brands to life As Key Account Support Officer, you will be responsible for managing and supporting the National Business Manager in a fast-paced FMCG Contract Manufacturing environment. This role focuses on ensuring excellent service delivery, managing customer relationships, and handling inquiries and order-related issues. The ideal candidate will be proactive, detail-oriented, and customer-focused, assisting in maintaining strong, long-lasting relationships with customers while ensuring smooth customer service support.

Your key responsibilities will be to:

  • As the primary point of contact for customers, handle inquiries, complaints, and feedback in a professional and timely manner.
  • Address customer concerns regarding product availability, pricing, order status, and delivery timelines.
  • Ensure clear communication and proactive updates to customers regarding order progress or any delays
  • Work closely with internal departments such as Sales, Production, Logistics, and Finance to ensure a smooth flow of information and prompt resolution of customer issues.
  • Assist the National Business Manager by providing necessary customer information and supporting in administrative tasks such as preparing quotations, order processing, and documentation.
  • Track and report on customer satisfaction via dealing with their individual contacts, providing regular feedback to the National Business Manager on potential areas for improvement.
  • Maintain accurate customer records and order history, ensuring all communications and orders are properly logged in the PCM System / Sharepoint
  • Generate reports on customer service metrics, such as response time, order fulfillment, and customer satisfaction, to assist in performance reviews.

Your skills and experience

To be successful in this role, you'll have:

  • Solid experience and tenure in customer service or Sales Support or, preferably in the FMCG or manufacturing sectors.
  • Strong communication and interpersonal skills, with the ability to engage customers effectively.
  • Problem-solving mindset and a proactive approach to issue resolution.
  • Excellent organizational and time-management abilities.
  • Knowledge of SAP and Microsoft Office Suite.
  • Understanding of the FMCG sector and manufacturing processes is a plus
Qualifications

Degree or Diploma in Business Administration, Customer Service, or a related field.

  • Accounts Payable Officer

    1 week ago

    Arndell Park, New South Wales, Australia Jaybro Full time $60,000 - $100,000 per year

    As a leader in the civil construction sector for over 29 years, Jaybro Group is a full-service supplier to infrastructure, construction and maintenance contractors with offices, warehouses and manufacturing facilitates across Australia and New Zealand. Jaybro strives to provide its customers with industry leading service, fast delivery, expert advice and...

  • Business Development Manager – Key Accounts

    2 days ago

    Erskine Park, New South Wales, Australia Cleanaway Waste Management Full time $80,000 - $120,000 per year

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most...

  • Supervisor, Key Account Management- ANZ

    2 days ago

    Sydney Olympic Park, New South Wales, Australia Herbalife Full time $80,000 - $120,000 per year

    OverviewPOSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)Responsible for providing support, relationships management with Distributors, growth and retention. More relevantly, support in developing action plans by providing data, reviewing metrics, and providing insights to add value.DETAILED RESPONSIBILITIES/DUTIES:Identify,...

  • Key Account Manager

    2 days ago

    Erskine Park, New South Wales, Australia Cleanaway Full time $90,000 - $120,000 per year

    Vacancy no:522366Work type:Permanent - Full TimeLocation:Erskine Park NSW AustraliaCategories:Sales

  • Accounts Payable/Customer Services Officer

    14 hours ago

    Rose Park, South Australia GSM Retail Australia Pty Ltd Full time $60,000 - $80,000 per year

    About UsGSM Retail Group, a proud member of the Gerard Private Holdings Group, has been a global leader in the electrical industry for generations. Our story began in 1920 with the Gerard Family, electrical industry pioneers who conceived Gerard Industries and the Clipsal brand. The GSM Retail Group was subsequently established in 1988 as a dedicated...

  • finance support officer

    2 days ago

    Regency Park, South Australia TAFE SA Full time $76,000 - $80,000 per year

    TAFE SAJob reference: 692922Location: REGENCY PARK BCJob status: OngoingEligibility: Open to Everyone Full-time ongoing positionASO4 salary range, $76,561 - $80,256 p.a. + super• Based at TAFE SA, Regency CampusAbout TAFE SAAwarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian...

  • HR Coordinator

    2 days ago

    Horsley Park, New South Wales, Australia Rhomberg Sersa Rail Group Full time $90,000 - $120,000 per year

    Rhomberg Sersa Australia (RSA) are market leaders in complex rail maintenance and construction solutions. As the Australian operating division of the Austrian-based Rhomberg Sersa Rail Group (RSRG). RSA are industry specialists backed by European innovation and local expertise. About the role Based in our Horsley Park office, this role will be responsible...

  • HR Business Partner

    2 days ago

    Horsley Park, New South Wales, Australia Adecco Full time $90,000 - $120,000 per year

    As Human Resources Business Partner you will be responsible for providing consistent HR support and advice to internal Business Leaders across all areas of HR including Talent Acquisition, Systems, Learning and Development, Employee Relations, Enterprise Agreements as well as delivering effective people related outcomes that contribute to successful business...

  • Credit Officer

    6 days ago

    Erskine Park, New South Wales, Australia Momentum Consulting Group Pty Ltd Full time $60,000 - $90,000 per year

    About the RoleWe are currently recruiting on behalf of a highly reputable and growing organisation in the distribution and logistics sector, based in Western Sydney. This is an exciting opportunity for a motivated Credit Officer to join a dynamic finance team within a well-established business that values professionalism, teamwork, and continuous...

  • Loss Prevention Manager, Loss Prevention, Loss Prevention

    2 days ago

    Horsley Park, New South Wales, Australia Amazon Full time $80,000 - $120,000 per year

    DescriptionThe (Loss Prevention Manager) (LPM) is a key leadership position within the Amazon Loss Prevention (LP) Team. If you are curious and want to challenge your conventional view of an LP role in a very unconventional space, this role within Amazon will provide that challengeThe LPM leads the effort to efficiently, and effectively, provide security...