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Customer Service Liaison Officer

2 weeks ago

Melbourne, Victoria, Australia Armstrong Flooring Full time $60,000 - $80,000 per year

Customer Service Liaison Officer

  • Permanent Full Time Position - Immediate start
  • Fantastic work culture and opportunities for professional growth
  • Monday – Friday normal business hours

Armstrong Flooring are looking for enthusiastic, positive and customer focused individuals to join our Customer Support team. The role may suit either an experienced customer service officer, or a trainee.

Armstrong Flooring, one of Australia's oldest and leading distributors of hard flooring and Australia's only manufacturer of resilient floor coverings, has opportunities to join our well-established Australian owned business as a customer service liaison officer.   Armstrong has flourished, in times of prosperity, change and challenge, on delivering quality products and customer service excellence.

Reporting to the Customer Service Manager, the role may involve (but is not limited to):

  • Processing orders, credits and claims
  • Responding to queries from customers and sales representatives in respect to product availability, production dates, order status, delivery status
  • Working with the sales team to ensure the highest possible customer service level

Key selection criteria:

  • Pleasant telephone manner and good written communication skills
  • Ability to work in a team environment
  • High level of attention to detail
  • Self-motivated and ability to work without supervision
  • Must have computer skills (at least intermediate Word and Excel)
  • D365 - ERP system experience highly regarded but not required
  • Prior experience in a call centre and/or CSO role is an advantage

Remuneration package commensurate with experience and relevant qualifications.  The roles entail onsite parking and good working conditions.

If you are proactive and want to join an established and well regarded Australian owned manufacturing business, apply online via the appropriate link below including a cover letter.

(Only shortlisted applicants will be contacted)