Customer Service Officer

1 hour ago

Braeside, Victoria, Australia Cowan Restoration Services Pty Ltd Full time $45,000 - $65,000 per year

Customer Service Officer

Are you a passionate Customer Service Officer looking for a fresh start in a National company servicing the insurance industry?

The Cowan Restoration Group is looking for enthusiastic staff willing to join our team in Braeside to fill a Customer Service role

Your responsibilities in this role will include but are not limited to: 

  • Answering telephone calls and triaging claims
  • Understanding and meeting Insurer and internal Cowan Restoration Group Key Performance Indicators
  • Entering claims information into the Customer Relationship Management system and Insurer web portals
  • Liaising directly with Insurance companies, Insured customers, and team members by phone and e-mail in relation to claims
  • Provide invoicing assistance in relation to Insurer rates and matrices
  • Assistance with and participation on the after hours on call roster
  • Undertaking any other duties and tasks as directed by management.

What are we looking for?

  • Insurance experience (Preferred but not essential)
  • Exceptional customer service
  • Excellent ability to prioritise work
  • Ability to work as part of a team
  • Excellent interpersonal and communication skills
  • Good oral and written communication skills
  • Ability to work autonomously with little supervision
  • Ability to multitask
  • Sound organisational skills including strong attention to detail
  • Proficient in Microsoft Office Suite and other ICT applications
  • Proven time-management skills
  • Excellent presentation and personal demeanour
  • Ability to remain calm and work well under pressure
  • Strong prioritisation skills.
  • Police Check
  • Working with Children Check

The position is available for an immediate start.

If the above sounds like you, then we would love to hear from you.

No Agencies, Thanks.

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