Response Officer

2 weeks ago

Macquarie Park New South Wales, Australia Anglicare Full time $60,000 - $80,000 per year

Do you want a career that means more? At Anglicare Sydney, we bring the heart, the support and the opportunity to make it happen.

Anglicare at Home is one of the largest Home Care package providers in NSW. We support older people to live independently in their homes, connected to community, with compassion and respect. Every day, we deliver person-centred support that empowers our clients to thrive.

Your opportunity

As a Response Officer, you'll be the first point of contact for our Home Care clients and teams across NSW. You'll play a vital role in ensuring the delivery of high-quality care and support services by providing timely, empathetic, and solutions-focused responses to all enquiries.

Location: Macquarie Park

Employment Type: Full-Time (12-month fixed-term contract)

Hours: Monday to Friday, 10:30am - 6:30pm

Working in a fast-paced contact centre environment, you will:

  • Handle inbound calls and emails from clients and internal stakeholders
  • Coordinate quick and accurate resolution of queries and service requests
  • Log client information and interactions in internal systems
  • Liaise with care coordination and scheduling teams to support service delivery
  • Be the voice of the customer, escalating feedback to improve our services

What you'll bring

You're a confident communicator with a strong customer service mindset and a drive to support others.

You'll need:

  • Experience in a contact centre, customer service or similar fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to problem-solve, prioritise and manage time effectively
  • Comfort using a wide range of technology systems and platforms
  • Flexibility to work within team rosters and assist with extra shifts if required

Desirable:

  • Knowledge or experience in aged care or community services
  • A passion for supporting older people and their families

Why Anglicare Sydney?

At Anglicare Sydney, you'll build a meaningful career in a secure, stable, and values-based organisation, where your work truly matters.

Enjoy benefits like:

  • Salary packaging to increase your take-home pay
  • Flexible, supportive team environment
  • Comprehensive induction and ongoing professional development
  • Access to Fitness Passport - discounted membership to 800+ gyms
  • Treehouse benefits - discounts at 400+ retailers
  • Employee Assistance Program and wellbeing initiatives

Ready to build a career that means more?

Click 'Apply'. All applicants will receive a response.

Anglicare Sydney is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

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