Customer Response Consultant

1 week ago

Macquarie Park New South Wales, Australia Anglicare Full time $60,000 - $90,000 per year

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We're a well-respected not-for-profit that's been serving society's most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further.

Your opportunity

Join our Customer Contact Centre team and play a vital role in supporting sales-related staff across Residential Care, Retirement Living, and Anglicare at Home. You'll generate and manage a pipeline of qualified leads for potential new residents and clients, and provide timely, accurate support for HR and Payroll enquiries.

With integrity and resilience, you will:

  • Deliver exceptional customer service by promptly responding to all contact channels (phone, email, web)
  • Manage enquiries from potential new residents and clients, connecting them with the right Anglicare staff
  • Convert enquiries into qualified leads, supporting the growth of Anglicare's client base
  • Maintain a thorough understanding of Anglicare's services to provide accurate information
  • Accurately record client information in key systems (Particle CRM, Genesys, SharePoint, Outlook)
  • Support sales efforts through outgoing canvassing calls and lead generation

What you'll bring

You're a people-focused communicator with a passion for service and a knack for building rapport. You thrive in a fast-paced, multi-tasking environment and balance empathy with professionalism.

  • Experience in a customer service centre or call centre environment
  • Proficiency in MS Office suite and database systems
  • Strong communication, listening, and relationship-building skills
  • Ability to work quickly, maintain productivity, and meet deadlines

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get exposure to opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

  • Flexible work options to get the most out of work and life
  • Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free
  • Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging
  • Ongoing professional development and leadership training to advance your career
  • Exclusive discounts to over 400 retailers
  • Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

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