Client Services Officer

3 days ago


Macquarie Park New South Wales, Australia Konica Minolta Australia Full time $50,000 - $80,000 per year

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About The Role
We are seeking Client Services Officer, reporting to the Client Services Team Leader responsible for being the first point of contact for our customers. The Client Services Officer will provide an exceptional level of customer service following the order to invoice and contract lifecycle.

Requirements

  • Responding to customer inbound enquiries via phone and email
  • Order processing and tracking within SAP
  • Contract Creation & Maintenance within CRM
  • Collaborate with internal departments, including interstate branch offices and sales representatives
  • Working to identify and resolve customer challenges, including root cause analysis and corrective actions

Who are we looking for?

  • Entry level candidate with experience in a similar role preferred
  • Outstanding Customer Service skills and strong ethical and moral principles
  • Excellent verbal and written communication
  • Analytical and problem-solving skills
  • Self-driven and able to work autonomously and as part of a team
  • Strong attention to detail
  • Experience in MS Office
  • Experience in SAP (or other ERP systems) (preferable)
  • Experience in Salesforce (or other CRM systems) (preferable)

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

Benefits
What can KM offer you?
We're proud to be Certified by Great Place To Work, reflecting the commitment we make to building a positive, inclusive and empowering culture. At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you are require any adjustments/assistance during the recruitment process please reach out to

Join our Team
and thrive in an environment built on strong
Collaboration
, continuous
Learning
and personal
Growth
. Everyday at Konica Minolta is an opportunity to share your
Ideas
, influence
Change
and engage with colleagues from
diverse backgrounds and experiences
.



  • Macquarie Park, Australia Konica Minolta Full time $55,000 - $70,000 per year

    Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and...


  • Macquarie Park, New South Wales, Australia Hearing Australia Full time $60,000 - $80,000 per year

    Job description: Customer Service Officer - Macquarie University, Chatswood and Dee WhyHelp provide the latest best practice services for anyone who needs itGain skills with Australia's largest provider of government-funded hearing carePermanent full-time roleWorking a 9-day fortnight (8:30am to 5:30pm; with a 40-minute lunch break)Based in our Macquarie...


  • Orange, New South Wales, Australia Audika Full time $50,000 - $80,000 per year

    Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia, Audika has over...


  • Orange, New South Wales, Australia Department of Communities and Justice Full time $104,000 - $123,000 per year

    Company description: Department of Communities and JusticeJob description: Location: OrangeOngoing - Full-Time (35 HPW)Clerk Grade 3/4, base salary ($84,659 - $92,701), plus employer's contribution to superannuation and annual leave loadingYour roleThe role delivers complex administrative services to meet legal obligations and ensure high-quality client...

  • IT Support Officer

    2 weeks ago


    Macquarie Park, New South Wales, Australia EFINITI TELECOMMUNICATIONS SERVICES PTY LTD Full time $80,000 - $120,000 per year

    Efiniti Telecommunications Services is a lead supplier of professional services in the Telecommunications and Information & Communications Technology (ICT) industry. Efiniti is an Australian owned and based company that specialises in these fields across three business sectors — Carrier & ICT, Corporate & Government, and Technology Vendor.We are looking...


  • Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About the role We are seeking a Client Services Officer, reporting to the Client Services Team Leader responsible for being the first point of contact for our customers. The Client Services Officer will provide an exceptional level of customer service following the order to invoice and contract lifecycle. This role is a 6-month fixed term, maternity leave...


  • Macquarie Park, New South Wales, Australia BFG Financial Services Full time $60,000 - $80,000 per year

    About UsBFG Financial Services is a leading accounting practice based in Macquarie Park. We specialise in providing independent personal financial advice on a 'fee for service' basis.About the RoleWe're seeking a client-focused individual to join our team full-time in an in-office role. Whether you're a recent graduate, a career changer, or a seasoned...


  • Macquarie Park, New South Wales, Australia BFG Financial Services Full time $45,000 - $60,000 per year

    About UsBFG Financial Services is a leading accounting practice based in Macquarie Park. We specialise in providing independent personal financial advice on a 'fee for service' basis.About the RoleWe're seeking a client-focused individual with a university degree (preferably in business, finance, or a related discipline) to join our team full-time. This is...


  • South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...


  • Wetherill Park, New South Wales, Australia Chandler Macleod Full time $45,000 - $60,000 per year

    Now Recruiting: Customer Service Officers - Full time permanent Our client is nationally recognised in their industry as a great place to work - they foster positive working relationships and push their people to be the best they can. Are you a customer focused professional with a problem solving passion? Join our clients and be the first point of contact...