Accounts Receivable Officer

• Flexible hybrid work (office + WFH)

• Salary packaging benefits

• Join Australia's most trusted first aid organisation

• 6-month fixed term – Full time hours

About the Role

We're looking for an enthusiastic Accounts Receivable Officer to join our collaborative Finance team at St John Ambulance NSW. Reporting to the Accounts Receivable Team Leader, you'll play a key role in managing customer accounts, maintaining positive relationships, and ensuring the smooth and efficient operation of our receivables processes.

This is a great opportunity to make a meaningful impact while working for an organisation dedicated to saving lives and building safer communities.

Key Responsibilities

• Process and allocate daily customer payments (EFT and BPoint) in SAP Business One
• Manage debtors within agreed trading terms and credit policy
• Respond to customer enquiries and manage monthly statement follow-ups
• Reconcile payment gateway transactions (BPoint)
• Maintain debtor KPIs, including DSO performance
• Maximise cash flow through proactive collection processes
• Perform banking duties and process customer refunds
• Liaise with customers, sales, and internal teams to resolve queries and non-payments
• Participate in finance processes supporting effective receivables management

About You

You'll bring initiative, attention to detail, and a commitment to providing excellent service. You'll thrive in a dynamic environment and be passionate about contributing to a purpose-driven organisation.

Essential Skills & Experience:

• Minimum 2 years' experience in debt collection or accounts receivable within a complex, high-volume environment
• Strong time management and multitasking skills
• High level of accuracy and attention to detail
• Intermediate Excel skills (Pivot Tables, VLOOKUP, data manipulation)
• Excellent written and verbal communication skills
• Ability to work effectively across both commercial and not-for-profit settings
• Alignment with the values and mission of St John NSW
• Evidence of COVID-19 vaccination as per St John NSW policy

Why Join Us?

At St John NSW, we're more than a workplace – we're a community.

We offer:

• Competitive remuneration and salary packaging benefits
• Flexible work arrangements
• Supportive, collaborative, and values-driven culture
• Opportunities for professional growth and development
• The satisfaction of knowing your work helps save lives across NSW

About St John Ambulance (NSW):

Every day, Australians are at risk of illness, injuries, and potentially life-threatening situations at home, in the workplace and the community. We believe that every Australian should have access to responsive healthcare and wellbeing support when and where they need it.

As a profit-for-purpose organisation, when you attend a course, buy a product or need health coverage for your event, you're helping to support invaluable community programs including free first aid training for primary school students and local communities, training and leadership development for our youth and volunteers, or emergency response at evacuation centres in times of crisis.

St John NSW has been delivering first aid and community medical support services to the NSW community for over 140 years. The scope of these services has grown to include:

• First aid training, including specialist courses for mental health, high risk work sites, workplaces, and free first aid training to primary school children.

• Event health services, keeping people safe at events right across NSW, ranging from small local gatherings to large scale events.

• Equipping individuals, families, and workplaces with high quality first aid products and services.

• Working alongside emergency services organisations in times of need and disasters.

• Workplace health services such as contracted paramedic services and temperature testing.

What's next?

If you'd like to express an interest, then click Apply Now with your cover letter and resume or email 

Applications will be reviewed as they are received so candidates are encouraged to get in early.

Please note that we require you to obtain a Working with Children's Check and Police Check.

St John (NSW) does not accept unsolicited calls from recruitment agencies.

St John NSW is committed to providing an inclusive workforce and encourages applications from people of culturally diverse backgrounds, including those who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.

St John NSW cares about keeping children and young people safe. Protecting and promoting the emotional, physical, cultural, and spiritual wellbeing of children and young people is central to all aspects of the operations and culture of St John NSW. St John NSW commits to creating and maintaining an environment where members act in the best interest of children and young people and has zero tolerance to any form of abuse.