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Case Coordinator – Complaints Resolution
2 weeks ago
About Us
Diocese of Ballarat Catholic Education Limited (DOBCEL) is the governing authority for 57 DOBCEL Primary and Secondary schools and provides support to a further 6 Diocesan Secondary Colleges across Western Victoria from the Murray to the sea.
At the heart of Catholic Education in the Diocese of Ballarat is our focus on educating the whole person and the fullness of life for all. All positions at DOBCEL have the opportunity for a meaningful career, contributing positively to school communities and the lives of our future generations.
Catholic Education Ballarat is committed to the safety, wellbeing and protection of all children and young people in its care.
DOBCEL is an equal opportunity employer. We value a diverse and inclusive workplace representative of the wider communities in which we operate.
About the Role
The Case Coordinator – Complaints Resolution is responsible for the structured, timely, and respectful coordination of complaints escalated to Catholic Education Ballarat (CEB) from members of the school community. The role leads end-to-end coordination of each complaint, from intake and triage to resolution and closure, ensuring that matters are handled in accordance with DOBCEL policy, applicable legislation, and procedural fairness. Through effective engagement with principals, parents/caregivers, students, school staff and CEB staff, the Case Coordinator ensures that resolutions are evidence-based, clearly communicated, and appropriately documented.
Some of the key responsibilities of this role will include:
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Lead the coordination of complex, sensitive complaints across a diverse school system
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Ensure timely, respectful, and policy-aligned resolution from intake to closure
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Engage with principals, parents, caregivers, and internal experts to support procedural fairness
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Work an organisation committed to child safety, justice, and continuous improvement
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Apply your strengths in case coordination, stakeholder engagement, and professional communication
Your background may include:
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Tertiary qualifications in Law, Education, Public Administration, Industrial Relations, or investigations
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Experience in school systems, government, law enforcement, or regulatory roles
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Strong digital literacy, including confident use of MS Word (tracked changes), Excel (basic formulas), and case management systems
You will have access to a broad range of benefits including:
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generous remuneration package with access to salary packaging benefits;
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gifted leave above and beyond annual leave on an annual basis;
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opportunity for flexible working arrangements.
To apply, please visit the DOBCEL website at and download the role description and an application pack.
For a confidential discussion about the position contact:
Ange Jones, Assistant Director: People and Development ***
Applications close Sunday 8 June 2025.
DOBCEL is committed to the safety, wellbeing and protection of all children and young people in our care.
