Marketplace Compliance Officer

3 days ago

Ballarat, Victoria, Australia beBeeCompliance Full time $90,000 - $125,000

Consumer Protection Specialist

We are seeking a skilled and detail-oriented Consumer Protection Specialist to join our team.

The role involves evaluating and responding to consumer complaints and contacts, working closely with the Team Manager to identify and respond to issues in the marketplace, and determining the initial response to consumers.

This includes providing dispute assistance in response to complaints where there is a likely breach of legislation administered by CAV or a failure to comply with legal obligations.

You will also influence the development and review of strategies and projects to enhance the delivery of industry compliance and consumer protection services.

Key Responsibilities

  • Evaluate and respond to complaints and contacts received by Consumer Affairs Victoria in accordance with relevant legislation and case management guidelines.
  • Ensure accessibility to CAV's Front Line Compliance & Resolution (FLCR) service to deliver an efficient and effective resolution of complaints.
  • Liaise across CAV to action compliance issues and share intelligence in line with the Escalations Framework.
  • Prepare general correspondence on a range of issues, including letters to consumers and businesses.

Requirements

To be considered for this role, you must demonstrate:

  • Theoretical knowledge of CAV's Regulatory approach and Compliance Policy.
  • Experience or sound knowledge of CAV's legislative enforcement activities, including a working knowledge of CAV's Escalation Framework.
  • Sound knowledge of the legislation and policies administered by CAV.
  • The ability to learn software packages.

Other Requirements

Qualifications or equivalent experience in a contact centre environment are desirable. The position is open to applicants with relevant rights to work in Australia.

About You

Skills Required

  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Able to work effectively in a team environment.
  • Ability to handle confidential information.

What We Offer

This role offers a challenging and rewarding opportunity to make a difference in the lives of Victorians.

As a Consumer Protection Specialist, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment.

Benefits

Competitive salary package.

Ongoing training and development opportunities.

Opportunity to work with a dedicated team of professionals.

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