Client Account Manager

Please Note:

• To apply, you must be based in Sydney, with full Australian working rights, and be able to work in a Hybrid capacity in our Surry Hills office.
• Salary on offer is $60-70k+super (dependant on experience) + superannuation

TheDriveGroup: Building Teams Better Than Ever Before.

We are a young and ambitious specialist technology and marketing recruitment company on a mission to become the go-to company here in the Australian market

What your new role may look like:

The Client Service Account Manager roleis a diverse and integral part of the business. It is a full 360-degree role, whereby you will be responsible for the initial onboarding and customer care of contractors throughout their lifecycle with TheDriveGroup, as well as liaising with clients, partners, and corporations to ensure all parties are fully informed about our solutions and processes.

To be considered for this role, you will need to have exceptional attention to detail, be people-focused, have a 'can-do' attitude, and have excellent organisational and administration skills.

*What Will Set You Apart:*

• Values that align with ours
• A great and enthusiastic attitude
• The ability to prioritise your workload and multitask
• Excellent time management skills and highly organised
• Impeccable attention to detail
• Experience with Google Suite, DocuSign, and Excel.
• Excellent written and verbal communication skills
• The ability to exercise judgement and initiative / solve problems
• Excellent customer service skills
• Knowledge of the Contractor Management and Recruitment Industry (though not essential, as training will be provided)

Key Results

1. 360-degree customer & client care
2. Efficient onboarding for contractors & contract renewals
3. Positive client feedback
4. Exceptional management of numbers, reporting, documentation, Excel, sheets, etc

Your Responsibilities

• Efficient contractor onboarding
• Contract Administration of our contractors
• Liaising with all members of our team (Sales/Recruitment Consultants, Ops Manager, Payroll, Vendors/Partners, etc)
• Assisting with contractor and client queries by phone and email
• Database Management / Administration
• Account Management with all Customer Relationships (Contractors / Clients & Corporations)
• To help make our customers' working lives simpler
• Managing contractor and client expectations
• Ad hoc general administration
• Compliance implementation
• Reporting, Documentation, Excel and Backend System Management

What We Can Offer:

• Join a successful and established company (10+ year history)
• Work in an awesome TEAM environment
• Modern Surry Hills office (with a rooftop and bbq) surrounded by the best bars, pubs & cafes in Sydney
• Flexible work from home / hybrid model
• Casual Fridays every day Shorts, T-shirts, Jeans, Tuxedo - it's up to you
• Pet-friendly office - bring your dog to work
• Extra paid days off, including your Birthday and Mental Health Day
• Monthly Team Lunch Club dining at the best restaurants in Sydney
• Fun team days/nights out, team trips + plenty more
• Our team also likes to stay pretty fit and active, attend the gym/workout and occasionally take part in events such as Hyrox and City2Surf :)

If you like the sound of what we do, and how we work, and think you would fit in well here, let's chat

Just click the 'apply now' button and submit your resume and cover letter

Please Note: due to the high amount of applications we receive, we will only be able to contact successful applicants for a 1st round telephone interview.

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TheDriveGroup is 100% committed to improving meaningful diversity in the technology industry.

We partner with clients who embrace diversity and seek candidates across all backgrounds, abilities, genders, sexualities, cultures, and faiths.

If you have the right skills and attitude we would love to hear from you