Customer Service Representative

3 days ago

Melbourne, Victoria, Australia pay Full time $50,000 - $80,000 per year

Customer Service Representative

We're changing the way businesses manage payments and rewards. Since our first transaction in 2021, we've onboarded over 50,000 businesses, processed billions in payments, and issued billions of rewards points. As we continue to scale in Australia and launch into the US under , our mission is simple: to turn every payment into an opportunity for growth and rewards.

At , you'll join a fast-growing team shaping the future of B2B payments. Our Elsternwick office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.

About the role

Are you a friendly, enthusiastic communicator with a passion for helping people? We're looking for an entry-level Customer Service Representative to join our growing team. You will have a positive attitude, a willingness to learn, and a commitment to delivering excellent service.

This is a great opportunity to work in a supportive and fast-paced environment, where you'll gain valuable skills and be part of a team that values collaboration and customer satisfaction.

Responsibilities

  • Responding to Inbound Queries: Act as the first point of contact for customers via phone and email, assisting with platform navigation, payment queries, and general support.
  • Issue Resolution: Investigate and resolve customer issues promptly and thoroughly, escalating when necessary while ensuring a smooth and professional customer experience.
  • Platform Support: Guide users through our payment platform, including how to initiate payments, understand transaction statuses, and access features like rewards and integrations.
  • Customer Education: Help customers understand key functions of the platform by providing clear instructions, sharing helpful resources, and answering common questions.
  • Compliance Awareness: Ensure customer interactions meet internal guidelines and align with regulatory and compliance standards (including AML/CTF).
  • Feedback & Improvement: Capture customer feedback and share insights with the wider team to help improve our processes, service delivery, and customer experience.
  • Team Collaboration: Work closely with internal teams including Risk, Compliance, Operations, Sales and Product to resolve complex customer issues and improve overall support outcomes.

About you

  • A passion for helping others and a genuine interest in delivering great customer service
  • Strong communication skills - clear, confident, and professional across all channels
  • A detail-oriented mindset and the ability to troubleshoot effectively under pressure
  • Previous experience in a customer service or support role (financial services preferred)
  • A proactive, team-first attitude and the ability to adapt in a fast-moving environment
  • Familiarity with payment platforms, SaaS tools, or CRM systems is a plus

Why join us?

  • Exciting FinTech Startup: Be part of a fast-growing fintech company with massive growth potential.
  • Flexible Working Conditions: Enjoy flexible working arrangements and a great work-life balance.
  • Inclusive Environment: Thrive in a culture that values creativity, innovation, and collaboration.
  • Perks: Enjoy a casual work environment and the best coffee in town.

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia National Auto Glass Supplies Full time $50,000 - $80,000 per year

    National Auto Glass Supplies is Australia and New Zealand's premier importer and wholesaler of automotive glass products.We are currently seeking a self-motivated individual to join our team as afull-time Customer Service Representative, working out of our distribution centre in Dandenong South, VIC.Role OverviewAs our Customer Service Representative, your...

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia Mouser Electronics Inc. Full time $45,000 - $60,000 per year

    Our Melbourne, Australia office, is searching for a Customer Service Representative that will strive to provide an optimal customer service experience for our customers.  As a Customer Service Representative for Mouser, you will correspond with customers via telephone, email and chat, accurately process various types of customer requests and inquiries...

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia Hertz Australia Pty Ltd Full time $50,000 - $80,000 per year

    Customer Service RepresentativeFull Time PositionMelbourne, VICHertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Mlily International (AUS) PTY LTD Full time $104,000 - $130,878 per year

    The opportunityMlily International (AUS) PTY LTD is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Mitcham, VIC. In this full-time role, you will be responsible for providing exceptional customer service and administrative support to our clients.Key responsibilitiesHandle inbound customer inquiries and...

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia HotDoc Full time $50,000 - $60,000 per year

    Role Purpose & ContextAt HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare.As a Customer Service Representative at HotDoc, you...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Mansutti Bros Pty Ltd Full time $50,000 - $80,000 per year

    About Us: Mansutti Bros specializes in providing high-quality powder coating services and for the domestic and commercial construction industry. Our commitment to excellence and customer satisfaction sets us apart in the market. We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team and help us maintain our...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia BlueScope Full time

    Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Megasorber Pty Ltd Full time $60,000 - $80,000 per year

    About UsMEGASORBER is a leading Australian manufacturer of innovative soundproofing materials and solutions, supplying industries including architecture, building & construction, marine, transport and defence. We're a fast-growing, customer-focused team based in Melbourne's eastern suburbs.The RoleWe are seeking a proactive and detail-oriented Customer...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia recoveriescorp Full time $45,000 - $60,000 per year

    As a Customer Service Representative, you will be at the heart of our operations, delivering high standards of customer service. You will connect with customers to provide tailored support that makes a real difference to their unique situations.What You'll Be Doing;Customer Connection: Manage inbound and outbound calls, building rapport and trust with...

  • Customer Service Representative

    3 days ago

    Melbourne, Victoria, Australia Recoveriescorp Full time $60,000 - $80,000 per year

    493335Boxhill, VIC, Australia, 3128Fixed-TermFull-timeWhat's in it for you;Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.Recharge & Celebrate: Take an annual...