Customer Service Representative

5 days ago

Melbourne, Victoria, Australia pay Full time $50,000 - $80,000 per year

Customer Service Representative

We're changing the way businesses manage payments and rewards. Since our first transaction in 2021, we've onboarded over 50,000 businesses, processed billions in payments, and issued billions of rewards points. As we continue to scale in Australia and launch into the US under , our mission is simple: to turn every payment into an opportunity for growth and rewards.

At , you'll join a fast-growing team shaping the future of B2B payments. Our Elsternwick office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.

About the role

Are you a friendly, enthusiastic communicator with a passion for helping people? We're looking for an entry-level Customer Service Representative to join our growing team. You will have a positive attitude, a willingness to learn, and a commitment to delivering excellent service.

This is a great opportunity to work in a supportive and fast-paced environment, where you'll gain valuable skills and be part of a team that values collaboration and customer satisfaction.

Responsibilities

  • Responding to Inbound Queries: Act as the first point of contact for customers via phone and email, assisting with platform navigation, payment queries, and general support.
  • Issue Resolution: Investigate and resolve customer issues promptly and thoroughly, escalating when necessary while ensuring a smooth and professional customer experience.
  • Platform Support: Guide users through our payment platform, including how to initiate payments, understand transaction statuses, and access features like rewards and integrations.
  • Customer Education: Help customers understand key functions of the platform by providing clear instructions, sharing helpful resources, and answering common questions.
  • Compliance Awareness: Ensure customer interactions meet internal guidelines and align with regulatory and compliance standards (including AML/CTF).
  • Feedback & Improvement: Capture customer feedback and share insights with the wider team to help improve our processes, service delivery, and customer experience.
  • Team Collaboration: Work closely with internal teams including Risk, Compliance, Operations, Sales and Product to resolve complex customer issues and improve overall support outcomes.

About you

  • A passion for helping others and a genuine interest in delivering great customer service
  • Strong communication skills - clear, confident, and professional across all channels
  • A detail-oriented mindset and the ability to troubleshoot effectively under pressure
  • Previous experience in a customer service or support role (financial services preferred)
  • A proactive, team-first attitude and the ability to adapt in a fast-moving environment
  • Familiarity with payment platforms, SaaS tools, or CRM systems is a plus

Why join us?

  • Exciting FinTech Startup: Be part of a fast-growing fintech company with massive growth potential.
  • Flexible Working Conditions: Enjoy flexible working arrangements and a great work-life balance.
  • Inclusive Environment: Thrive in a culture that values creativity, innovation, and collaboration.
  • Perks: Enjoy a casual work environment and the best coffee in town.

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