Customer Service Representative

1 day ago

Melbourne, Victoria, Australia Abco Products Full time $40,000 - $120,000 per year

Join a national leader in cleaning and hygiene solutions.

Abco Products is a leading national supplier of cleaning and hygiene products, proudly serving a diverse range of clients across Australia and New Zealand. We're currently seeking an experienced and enthusiastic Customer Service Representative to join our growing team based in Truganina, VIC.

If you're a motivated team player with a positive attitude, strong sense of loyalty, and a genuine commitment to delivering exceptional service, this is the opportunity for you. At Abco, you'll find a supportive team culture, professional development, and genuine career growth opportunities.

About the Role

As a Customer Service Representative, your primary focus will be to provide outstanding support to our clients after they come on board through our Sales Team. You'll ensure each customer enjoys a seamless experience — one that not only meets their needs but exceeds expectations.

This role is fast-paced and varied, requiring excellent communication, problem-solving skills, and attention to detail. You'll be the bridge between our customers, sales team, and operations — ensuring that every interaction reinforces Abco's reputation for excellence.

Key Responsibilities


• Process customer orders accurately and efficiently


• Handle inbound phone and email inquiries with professionalism and care


• Track and manage sales orders to ensure our 24-hour dispatch promise is met


• Manage and respond to live chat queries through our website


• Proactively resolve customer issues and complaints


• Keep clients informed on changes to order ETAs, backorders, and related updates


• Follow up with suppliers regarding purchase orders


• Prepare and send quotes, then follow up to convert opportunities into orders


• Review and record special pricing arrangements


• Drive revenue through upselling and cross-selling opportunities


• Conduct proactive telesales calls as required

About You

To succeed in this role, you will bring:


• 3+ years of experience in a customer service or account support role (B2B preferred)


• Excellent verbal and written communication skills


• Strong attention to detail and time management abilities


• Confidence using CRM or ERP systems (experience with Pronto is an advantage)


• A proactive, "can-do" approach and a passion for delivering great customer outcomes

Our Core Values

At Abco, our culture is guided by four core values that shape the way we work and grow together:


• We Not I – Be a team player and collaborate for shared success


• Fast Fix – Resolve issues effectively and efficiently the first time


• Own It – Take accountability and see tasks through to completion


• Always Hungry – Strive for continuous improvement and growth

Why Join Abco?

We believe in rewarding our team for their contribution to our success. That's why we offer participation in our Growth by Sharing (GBS) program — a company-wide bonus initiative that shares a percentage of profits earned above our targets with all team members.

There's no cap — when Abco wins, you win. GBS fosters a culture of ownership, teamwork, and shared success across every part of the business.

How to Apply

If you're ready to bring your energy and expertise to a dynamic, growing company — and your values align with ours — we'd love to hear from you.

Apply now by submitting your resume and a cover letter outlining your experience and what makes you a great fit for this role.

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