Customer Service Representative

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally.  We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis.  It is our labels that identify, promote, and help sell our customer's products  With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About the role

Working with our Customer Service team you will be responsible for withholding a depth of knowledge of our products and customer's and will manage our customer's journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation.

An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Melbourne plant.

Duties include:

• Provide excellent customer service throughout our customers journey here at MCC.
• Develop and remain committed to a thorough understanding of MCC's products, services, policies, and processes to provide accurate and up-to-date information to customers.
• Completes non-compliance reports as required.
• Handle numerous orders simultaneously and follow their pathway to different situations.
• Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.

About you

• Intermediate proficiency personal computer skills using the windows operating system.
• Ideally you will have experience in customer service within the manufacturing industry.
• Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
• Excels in organisation & time management skills and is flexible & adaptable to changing workload.
• Familiarity with CRM software or other customer support tools
• Full colour vision (no colour blindness).

The benefits

• Competitive remuneration
• Free onsite parking
• Local & global career opportunities
• Employee Assistance Program (EAP), a free confidential support service
• Employee referral program, our employees are rewarded for helping us find great talent
• Reward & recognition programs aligned to our values and with high performance.
• Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Apply now

Are you Interested or know someone who could be? Let them know If you don't quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter. Position open to candidates with Australian-working rights (without restrictions) only.

Diversity & Inclusion 

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

MCC does not accept unsolicited resumes or referrals from recruitment agencies. Any resumes or candidate profiles submitted without a prior signed agreement will be considered the property of MCC, and we will not be liable for any fees related to such submissions.