Customer Loyalty Officer

4 days ago

Mulgrave, Victoria, Australia Nissan Motor Corporation Full time $60,000 - $90,000 per year

At
Nissan Financial Services
, we provide tailored retail and wholesale financial solutions to the automotive market. We're looking for a motivated professional to join our Loyalty Team, where you'll play a key role in building proactive, lasting relationships with our customers.

Drive Excitement access our employee car lease program with significant discounts for you and your family.

Be Connected build a long-term career with a global brand, with opportunities that can take you around the world.

Have Confidence benefit from structured training, clear development pathways, and flexible hybrid working options.

Your Opportunity

  • Build strong customer relationships through inbound and outbound call programs.
  • Assist customers with new finance applications and guide them through their options at loan maturity.
  • Proactively contact Nissan Future Value customers, liaising with the dealer network to ensure a seamless experience.
  • Generate leads, manage them effectively, and deliver best-in-class customer service.
  • Retain customers through refinance solutions, variations, or referrals.
  • Ensure every interaction is easy, positive, and value-adding for the customer.

What You'll Bring

  • Experience in a customer service role with proven success in achieving targets with the ability to navigate through different systems.
  • Customer focus: Ability to quickly build rapport, ask the right questions, and anticipate customer needs.
  • Financial acumen: Comfortable assessing customer financial situations with speed and accuracy.
  • Attitude: A positive, confident, "can-do" approach, always focused on the best outcome for the customer.

By joining us, you'll contribute directly to Nissan Financial Services' vision to be the
financier of choice
, delivering service excellence and shaping customer loyalty.

You will be contributing to
Nissan Financial Services
vision to be the financier of choice. Key to this is your commitment to delivering service excellence to our customers and our pursuit of best practice.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates from all walks of life. We are committed to attracting and retaining a diverse workforce where employees feel valued, respected, and empowered to reach their full potential.

Power Your Future with Nissan

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