Pre-Contract Consultant

1 week ago

Mulgrave, Victoria, Australia Carlisle Homes Full time $90,000 - $120,000 per year

We Are Carlisle

Carlisle Homes is an Australian-owned business driven to make lives better. Building quality homes, creating strong communities, and making the build journey enjoyable is at the heart of everything we do.

The Role

We're looking for a Pre-Contract Consultant (Tender Presenter) to guide customers through one of the most exciting stages of their home journey. You'll ensure customers feel confident, informed, and excited as they review and finalise their home design, inclusions, and pricing.

What You'll Do:

  • Conduct tender presentations with accuracy, professionalism, and empathy
  • Manage updates, changes, and documentation to ensure compliance
  • Provide clear explanations of the build process and set expectations confidently
  • Maintain up-to-date workflows and ensure documentation is delivered on time
  • Uphold Carlisle's Customer Charter by providing outstanding service every step of the way

About You:

  • You'll be a polished communicator who can balance professionalism with warmth. You'll bring:
  • Strong attention to detail and ability to manage multiple priorities
  • Confidence in presenting and guiding customers through complex information
  • Excellent customer service skills, with empathy and problem-solving ability
  • Previous experience in residential building or related customer service desirable

Carlisle perks

  • As a named Great Place to Work (not once, but five times) our commitment to making life better for our people speaks for itself. Here's a snapshot of our perks:
  • An industry first, Family Friendly Program to support parents at all stages of the parenting journey including up to 21 weeks paid parental leave and a $250 baby bonus
  • Exciting programs to support financial confidence, mental health and physical wellbeing including a virtual speaker series, Flu vaccinations, skin checks, EAP, wellbeing sessions and so many more
  • Ongoing learning and development opportunities to help you reach your full potential - whether through our highly engaging and interactive e-learning platform or formally recognised courses, we're here to encourage your long-term growth
  • Loyalty days for every year of service equating to one whole weeks extra annual leave after 5 years; and Carlisle Day - an extra day off before Melbourne Cup
  • Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Carlisle Rewards platform
  • Parties, award nights, mid-year/end of year events, Family Fun Day… you name it, we celebrate it At Carlisle we believe that celebrations are a time where true connection happens, bringing even more camaraderie to our team.
  • Brand new office featuring state of the art workspaces, gaming rooms, massage chairs and a rooftop sports court

Excited to make a real difference in people's lives? Apply now and join our team

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