Customer Service Officer

3 days ago

Mulgrave, Victoria, Australia PSI Global Pty Ltd Full time $60,000 - $80,000 per year

About us

PSI Global Pty Ltd provides fast and efficient property services information to our customers. We take pride in our outstanding working environment, where work-life balance and the well-being of our employees is our number one priority.  Our focus is simple and our resolve relentless – we build trust and long-lasting relationships.

About the role:

You will be working for a fast-paced organisation dedicated to building positive experiences with customers and employees alike.

Reporting to the Operations Manager, your primary duties will include but are not limited to:

  • Being the first point of contact for customer queries and ensuring that a high quality of service is delivered at all times on the phone, emails and in person.
  • Responding to internal and external enquiries and perform general administration tasks
  • Communicating with a variety of customer groups (including home owners, councils, builders etc).
  • Establishing, developing and maintaining effective working relationships with all work colleagues to ensure there is a one team approach to the delivery of the performance standards and business objectives.
  • Data entry
  • Receiving property information and updating database

The successful candidate will also have:

  • A passion for customer service, a positive attitude and an eye for detail.
  • Excellent communication skills, strong work ethic and problem solving skills (both written and verbal)
  • A warm, approachable, professional manner and a demonstrated commitment to providing excellent customer service
  • Excellent computer and web-based skills (outlook and database software)

Our Team

We are a very collaborative bunch. We love supporting one another and working towards shared goals. Our best work happens when we work as a team so building a great relationship with our colleagues is important to us.

What you will be getting in return:

  • Career growth
  • Onsite Parking
  • Birthday & Loyalty Leave days
  • Gym/Wellness membership subsidy
  • Team building activities and fun work events
  • Hybrid work arrangement

Please Note: Both the job offer and ongoing employment are subject to a satisfactory national police check.

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