Customer Service

4 days ago

Mulgrave, Victoria, Australia MotorOne Group Full time $45,000 - $65,000 per year

Schmick Scratch and Dent Assist is a membership program for repairs of minor scratches and dents on our members vehicles.

We are seeking self-motivated, enthusiastic, friendly customer service officers to join the customer service team in our modern offices in Mulgrave.

You will be part of a supportive, fun, professional team that supports you with your growth and development.

About the role:

  • Contacting customers to schedule bookings for repairs
  • To support our technicians by coordinating schedules and maintaining calendars
  • Ensuring clear communication of changes to both customers and technicians
  • Resolving customer escalations by providing solutions and alternatives within set time limits
  • Managing high volumes of incoming and outgoing calls

What we are looking for:

  • Two candidates in our scheduling team.
  • You will be a highly motivated and driven individual with a passion for customer satisfaction.
  • You can work well as part of a team

Skills and experience:

  • Excellent communication skills
  • Good computer skills
  • The desire to work with people engage in verbal and written interactions over email and phone
  • A strong focus on customer satisfaction
  • Solid and proven problem-solving ability
  • High attention to detail
  • Organisational skills and ability to multi-task
  • Experience in a customer service role advantageous but not essential
  • Fluency in English is a must

In return, you will receive:

  • Training and support
  • Opportunities for growth and progression
  • Supportive, positive & fun environment
  • No weekend work - regular working hours
  • Onsite undercover secure parking
  • Full training provided
  • Hybrid opportunity
  • Located in modern business park, close to gym (discounted price for our staff), multiple cafes, restaurants and childcare
  • Friday afternoon drinks & games room

If you are looking for a new challenge and believe you have what we're looking for submit your application for immediate consideration.

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