Client Care Coordinator

Are you an experienced leader in the disability sector, passionate about empowering clients and supporting a team? If you're looking for an opportunity to make a real difference in the lives of individuals, and have a background in providing high-quality care, we want to hear from you

We are actively seeking a full-time Client Care Coordinator to join our team in the Western Sydney region. If you have experience in leading teams, providing client care, and working within an Active Support model, this could be the perfect role for you.

About Us:

At Forsight Australia, we believe in creating positive futures through our commitment to innovation, diversity, and continuous learning. As a leading organisation in our field, we are dedicated to fostering a workplace culture that values individual contributions, embraces diversity, and promotes professional growth.

As a 'for-purpose' organisation providing Supported Independent Living (SIL) to individuals with a range of sensory impairments and additional disabilities, our focus is to create opportunities for our clients to enhance their independence, inclusion, and well-being.

Forsight was established in 1978 by a group of parents and teachers wanting to ensure their children had a pathway to independent living as young adults and beyond. Their mission has expanded to include people with a range of sensory impairments and disabilities, supporting a growing number of clients in homes. The love and dedication of those original parents and teachers remains at the heart of all we do.

With 16 shared accommodation homes across Greater Sydney and the Illawarra and growing, our mission is to provide high-quality care and improve the quality of life for our clients.

You can visit our website at to learn more.

About the role:

As a Client Care Coordinator at Forsight, you will play a pivotal leadership role in delivering person-centred, high-quality care that promotes dignity, independence, and respect for our clients. Leading, mentoring, and managing a dedicated team of active support workers, you will guide their daily activities and ensure that care is tailored to meet the unique needs of each client. In this role, you will oversee the operational aspects of the home, including rostering, resource allocation, and staff management, while fostering a culture of continuous improvement and operational excellence.

By ensuring compliance with NDIS standards and addressing client concerns promptly, you will advocate for the overall health and well-being of those in your care. Collaborating closely with families, guardians, and external service providers, you will facilitate a coordinated approach to client care. Through your leadership, you will cultivate a positive, empowering environment for both clients and staff, strengthening team dynamics and ensuring high performance.

About You:

You are passionate about supporting people to live fulfilling lives, and you thrive in an environment where teamwork and compassionate care are at the forefront of everything you do. With strong leadership skills and a client-centered approach, you take pride in ensuring that every team member and client feels valued and supported. You are someone who understands the importance of empowering both clients and your team to reach their potential. With your strong communication skills and ability to manage multiple priorities, you are confident in navigating both the operational and care-related aspects of the role.

You will have:

• Certificate IV in Disability, or a related discipline, or at least 4 years of experience in a similar role.
• A strong background with proven experience in leading teams in a care environment, with experience in providing feedback, handling performance management, and ensuring adherence to service standards.
• Proven experience in motivating teams.
• Strong understanding of NDIS requirements and the NDIS Code of Conduct.
• Excellent interpersonal and communication skills, with the ability to build positive relationships with clients, families, and team members.
• Strong organisational skills, with experience in rostering, workforce management, and budget management.
• Experience in working with clients with challenging behaviours within a supportive care model.
• A current First Aid and CPR Certificate (with at least 3 months until expiry).
• A valid and unrestricted NSW driver's licence
• Unrestricted right to work in Australia.
• Current NDIS Worker Screening Check (or willingness to obtain).

Why Forsight Australia:

• PBI Salary Packaging: Maximise your earning potential with AccessPay's PBI salary packaging, unlocking tax benefits and boosting your take-home pay.
• Innovative Culture: Join a team that values creativity and embraces new ideas.
• Diversity and Inclusion: Be a part of an organisation that celebrates and promotes diversity at every level.
• Professional Growth: We invest in our employees' development, providing opportunities for continuous learning and advancement.
• Collaborative Environment: Work in a supportive and collaborative workplace where your contributions make a real impact to the lives of others.

Next Steps:

If you are ready for a challenging yet rewarding adventure with a team that values your expertise and enthusiasm, apply now and be a part of our exciting journey at Forsight Australia

Please click on the "Apply" button below and upload your Resume, along with a cover letter outlining how you meet the key requirements of our role.  Our recruitment team will review your application and be in touch if we think we might be a match.

Due to the volume of applications we receive, we regrettably are unable to respond individually to each submission. We appreciate your understanding and patience during this period. Thank you for considering Forsight

Forsight is an equal opportunity employer and encourages applications from people with diverse backgrounds and experiences. We value and welcome applications from Aboriginal and Torres Strait Islander people, people with disability, and people from culturally and linguistically diverse backgrounds. If you require support at any stage of the application or recruitment process, please contact us at 

Applications accepted from recruitment agencies