Residential Care Officer/ Team Leader

Sylvanvale Limited is an award winning, not-for-profit service provider that supports over 750 people with disability. We pride ourselves on assisting individuals, from a range of diverse cultural backgrounds, to live and participate in their community as they choose. Our services are provided at sites across greater Sydney including the Blue Mountains.

About The Role

$80,000 to $90,000 plus Vehicle allowance plus Super

Reporting to the Regional Manager, located in West Sydney, you will supervise and coordinate teams delivering Supported Independent Living (SIL) services, ensuring high-quality, person-centered supports for individuals with disability in residential care settings.

The Team Leader, in addition to their direct care and Client focused duties, will supervise staff, oversee service delivery, and ensure compliance with legislative, policy and quality standards, while upholding the rights, preferences, and wellbeing of Sylvanvale Clients.

Facing different challenges every day this role presents the opportunity to work with vulnerable people with complex and challenging behaviour. It will allow you the opportunity to make a real difference in the life of our residents and support a dedicated team who want to see them succeed.

The role includes:

• Conduct Client intake as well as ongoing periodic assessments.
• Develop, implement, and review individualized support plans in collaboration with Clients and their support networks.
• Ensure Client choices, rights, cultural identity, and dignity are respected and embedded in daily practice, and within their individualized support plans.
• Liaise with Client support networks to implement or link the Clients to internal or external activities and programs.
• Act as the key contact for families, guardians, allied health providers, and other stakeholders.
• Actively monitor and respond to incidents, concerns or changes in Clients' health and wellbeing.
• Supervise daily operations of residential care homes to ensure safe, engaging, and quality care.
• Build and maintain a positive team culture through reflective supervision, coaching and performance management.
• Oversee referral of Clients to external agencies for additional outsourced support as required.
• Coordinate team meetings, supervision sessions, and facilitate workforce planning and rostering.
• Monitor and report on service delivery outcomes, incidents, risks, and compliance matters.
• Participate in internal audits, implement improvements, and contribute to operational planning.

About you

As a motivated, resilient, and caring leader you want to support your team in providing services to people with a disability, who have complex needs. You are adaptable, transparent, trustworthy and passionate.

Commercially savvy, you understand the need to balance quality service provision with the delivery of serviceable hours and the ratios that are contracted by the person we support.

You enjoy a challenge and are not afraid of change and working through complex situations and managing crisis. You are striving for continuous improvement and delivering high quality services. You are a great communicator and invest in developing great stakeholder relationships.

Criteria and Experience:

• Minimum Diploma-level qualification in Disability, Community Services or related field.
• 2+ years in a similar residential care role.
• Demonstrated experience in a supervisory or leadership role within disability or residential care services.
• Strong understanding of the NDIS Practice Standards and Quality & Safeguards Framework.
• Knowledge of active support, positive behavior support, and rights-based care.
• Strong interpersonal, communication, and stakeholder engagement skills.
• Experience in staff development, rostering, and performance management.
• Sound decision-making, conflict resolution, and problem-solving abilities.
• Familiarity with budgeting, funding utilization and cost centre management.
• Competency in digital tools such as Microsoft Teams, Office Suite and client management systems.

Desirable:

• Previous experience in a team leader/supervisory role in a residential care facility.
• Experience in service development, Client onboarding and change management.
• Knowledge of WHS legislation, psychosocial risk management, and incident response.
• Previous experience in a culturally diverse or trauma-informed service setting.

Your flexibility to work across multiple residential sites in the Greater Sydney area, if required, along with your availability to work non-standard hours, as needed, is essential.

Successful applicants will require a current NSW Drivers Licence and First Aid certificate. An offer will be subject to a police clearance, a pre-employment medical, 100 points of ID and a NDIS Worker Screening Check.

Benefits of working with us

• 17.5% annual leave loading
• $15 900 of your annual salary tax free through generous not for profit salary packaging.
• Access to package up to $2,750 for meal and entertainment expenses each FBT year.
• Purchase 1 week of extra annual leave pa.
• Free confidential counselling services for you and your family.
• Leave each day, knowing you have supported people with disability to live their best lives.
• Belong to one of Australia's largest not-for-profit disability service providers
• We will support you as a new team member with an extensive induction program and ongoing training with a commitment to your professional development.

Apply

If you are excited to actively engage with the people you support, to help them live their best lives, we encourage you to apply with your resume and cover letter outlining your suitability for the role.