Business Development Manager

Blacktown, Sydney NSW

Aged & Disability Support (Community Services & Development)

Full time

$110,000 – $120,000 per year

Ability Choice Care is a registered NDIS provider established to empower participants, deliver insightful and integral care and pursue the achievement of participants goals and aspirations. Ability Choice Care values the participants choice and understands the complexity and hassle of finding the right supports and service.

Ability Choice Care's focus is to provide support as a home like environment with a dream to make difference in supporting our participants to live their life to the fullest potential. As a team we believe that everyone has the right to live an ordinary and extraordinary life.

About the Role:

The Business Development Manager (NDIS) is responsible for driving growth by developing referral pathways, engaging new participants, and promoting Ability Choice Care services within the community. This role also serves as the first point of contact for participants and their families, guiding them through the intake process, onboarding, and service setup.

The role is highly collaborative, working closely with the 
Workforce Coordinator, SIL Manager, Activity Centre Manager, and Senior Support Coordinator
 to ensure smooth transitions and quality service delivery for all new participants and partners.

Key accountabilities and responsibilities:

• Identify and pursue opportunities to grow ACC's participant base through networking, referral partnerships, and community engagement.
• Generate new leads through prospect research, referrals, outreach, and proactive relationship management.
• Lead the end-to-end intake and onboarding process for new participants, including assessments, documentation, risk management, and service agreements.
• Liaise with participants, families, and external stakeholders to ensure a seamless transition into ACC services.
• Work with internal teams (Workforce, SIL, Activity Centre, and Support Coordination) to align participant needs with staffing and program availability.
• Work with the Workforce Coordinator to match support workers to participants based on skills, compatibility, and individual goals.
• Monitor service agreements, plans, and ongoing participant satisfaction to ensure high-quality outcomes.
• Build and maintain strong relationships with hospitals, mental health units, GPs, allied health professionals, support coordinators, and NDIS stakeholders.
• Represent ACC at expos, networking events, and community forums.
• Develop and deliver promotional strategies in collaboration with the Executive Team, including social media and marketing activities.
• Support the development of resources, information sessions, and stakeholder updates as needed.
• Provide after-hours support through participation in the on-call roster.

The successful Candidate will have:

• Diploma or relevant qualification in Disability, Community Services, or equivalent experience (3–5+ years).
• Strong understanding of the NDIS landscape, funding models, and person-centred practice.
• Proven ability in business development, networking, or stakeholder engagement.
• Experience in participant intake, onboarding, or service coordination within disability services.
• Demonstrated skills in relationship management across diverse stakeholders.
• Excellent administrative, planning, and communication skills.
• Ability to work towards KPIs and deliver service growth.
• Experience working with people with complex disabilities and diverse backgrounds.
• Current Working with Children Check, NDIS Worker Screening, Orientation Modules, First Aid & CPR.
• COVID-19 vaccination (in line with current health requirements).
• Current Driver's License and comprehensive car insurance.
• Full Australian working rights.