Rostering Coordinator

SydWest is a leading community organisation committed to empowering and supporting individuals from diverse backgrounds across Greater Western Sydney. We are a leading organisation on cultural diversity, offering flexible and integrated services across the life cycle for refugees and migrant support for seniors,  women and families, youth, housing support and settlement services.

Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.

KEY PURPOSE

The Rostering Coordinator is part of the Aged Care Services Division and is responsible for providing high quality and effective management of SydWest Multicultural Services) SWMS's Community Care Worker pool of staff. This role's key purpose it to ensure that all of SWMS's Aged Care recipients receive exceptional customer service by ensuring SWMS's Community Care Workers are managed & supported efficiently and that all schedules & rosters are managed effectively.

• Minimum Certificate IV Individual Support – Ageing;
• Minimum 2 years' experience in a Rostering / Scheduling or Customer Service role;
• Previous experience in managing & supporting direct care staff
• Knowledge of My Aged Care, Aged Care Quality Standards and Aged Care Quality Commission Policies & Procedures
• A strong customer service focus and the ability to interact positively with a wide range of people from diverse backgrounds including all levels of Management, staff, clients and volunteers;
• Well-developed verbal and written communication skills to engage effectively with a broad audience;
• Excellent organisational skills to manage a busy schedule and juggle multiple priorities effectively;
• Well‐developed time management skills with an ability to assess priorities and respond to changing work requirements efficiently;
• Excellent computer literacy skills in Microsoft Office programs, electronic mail and calendar;
• Experience and proficiency in organising a diverse workload and working in a team environment;
• Ability to work autonomously or collaboratively as the position requires;
• Ability to negotiate and work through issues with initiative and judgement appropriate to the level and provide solutions to issues as required;
• Well‐developed clerical and numeric skills with high degree of attention to detail;
• Proficiency in computers with accurate keyboard skills to operate a range of software applications with a high degree of attention to detail;
• An awareness of relevant standards and guidelines;
• Ensure confidentiality and discretion to all service matters and staff/client information;
• An understanding of customer services principles and practices;
• Demonstrated values of integrity, reliability, teamwork and professionalism and a commitment to quality and continuous improvement;
• Current Driver's Licence and  access to a fully registered motor vehicle;
• Satisfactory Australian Federal Police Check.
• Satisfactory Working With Children Check.

Support the Aged Care Services Team Leader

• Coordinate & oversee all rostering & Scheduling tasks for the Aged Care Services Team;
• Ensure all rostering & scheduling requests are efficiently & effectively managed in consultation with SydWest CHSP & HCP consumers and in line with consumers' Care Plans and Service Agreements
• Coordinate the collection of required financial & statistical reports;
• Promote a positive & professional image of SydWest to internal & external customers to ensure a best practice of customer service / customer experience ;
• Exercise a high degree of sensitivity & confidentiality in supporting internal & external customers, ensuring each customer is treated with dignity & respect;
• Maintain high level communication with all internal & external customers;
• Actively participate in a rotating on-call roster outside of normal business hours;
• Provide ongoing mentoring and support sessions to SydWest's Community Care Workers
• Adhere to Policies & Procedures related to the work being undertaken in order to ensure own & others safety in the workplace;
• Provide reports in a timely manner as requested by the Aged Care Manager / Aged Care Team Leader;
• Work Collaboratively with other team members and contribute to the development & operation of an efficient & effective Aged Care Division;

YOUR KEY ATTRIBUTES FOR THE ROLE

Resilience and Courage

• Always be calm and act constructively in highly pressured and unpredictable environments;
• Give direct & honest response;
• Accept criticism of own ideas and respond in a thoughtful and considered way;
• Continue toward goals in the face of difficulty and adversity.

Orientation and Self Management

• Maintain focus on goals;
• Independently pursue business objectives in an organised and efficient manner;
• Priortise work tasks to meet job responsibilites;
• Minimise work flow disruptions to complete high quality work within a specified time frame.
• Good communication and listening skills to ensure professionalism and correct information is provided.

Flexibility

• Adapt effectively to changing plans and priorties;
• Ability to handle multiple tasks at once.