NDIS Intake

2 days ago

Sydney, New South Wales, Australia CARED Full time $80,000 - $120,000 per year

About Us
CARED
is a trailblazing health-tech company on a mission to bridge the gap between clients and exceptional allied health professionals. We're crafting a seamless platform that empowers individuals with disabilities and health needs to connect with top-tier therapists, supported by robust operations and a bold vision. Our lean, dynamic team is fueled by ambition and innovation, and we're accelerating growth to meet surging demand.

About The Role
We are seeking an experienced
NDIS Intake & Service Navigation Lead
to manage participant onboarding, referrals, scheduling, and service coordination. Reporting to our Head of Clinical Operations & Governance, you will act as the central hub for operational workflow, ensuring participants are matched with the right clinicians efficiently and compliantly. This is a crucial role with responsibility over intake and admin functions, offering the opportunity to shape participant experience and streamline processes.

Responsibilities

  • Manage all referrals, intake, and onboarding for NDIS participants.
  • Interpret NDIS plans, ensuring compliance with funding, reporting, and safeguarding requirements.
  • Oversee scheduling and clinician allocation to optimise capacity and reduce travel inefficiencies.
  • Monitor waitlists, cancellations, and service disruptions.
  • Communicate clearly with participants, families, and referrers.
  • Identify high-risk referrals and escalate appropriately.
  • Collaborate with clinicians and internal teams to ensure smooth workflow and data accuracy.

About You

  • Minimum 3+ years NDIS experience (allied health, support coordination, plan management, or similar).
  • Strong practical knowledge of NDIS pricing, plans, compliance, and participant safeguarding.
  • Proven intake, triage, or service coordination experience.
  • Excellent communication — calm, clear, and empathetic.
  • Highly organised, detail-oriented, and able to prioritise competing demands.
  • Experience with CRM/scheduling systems (e.g., Splose, Cliniko, Lumary, Notion, Shiftcare, ).
  • Leadership qualities with the ability to mentor junior staff in the future.

Desirable

  • Allied health experience.
  • Knowledge of restrictive practices processes and reporting.
  • Experience improving workflows and operational systems.

Perks

  • Impactful role with leadership opportunities.
  • Supportive, values-driven team.
  • Exposure to complex and meaningful participant outcomes.
  • Opportunity to streamline operational systems and improve efficiency.
  • Flexible hybrid work arrangements (3 days office/2 days WFH) once onboarding is complete.

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