Community Services Consultant Carer Gateway

**Exciting role in the National Support Centre in Glebe**:

- ** $79k - $84k Pro-Rata Inclusive of Super + Salary Packaging**

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**About the role**

Being the voice of our organisation, we are looking for a **compassionate** person with a genuine **desire to help others** who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

**Duties**
- Assess client eligibility and suitability for our services
- Identify risks and vulnerabilities and connect caller to internal and external specialist teams based on their needs
- Assist callers in navigating Government funding systems (e.g NDIS, My Aged Care)
- Conduct referral/intake support all while providing a calming and informative customer experience

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits -** You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- ** Motor Vehicle Packaging Options - **to suit your lifestyle.
- **Work/Life Balance - **Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees.
- **Recognition and Reward - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness -** Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- ** Our Reconciliation Commitment** - First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our **First Nations Staff Reference Group** & RAP working group and have the opportunity for cultural and professional development that supports career pathways.

**Skills & Experience**

We want you to be successful in your new role This means you'll have experience in the **community services** sector and:

- Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
- Excellent communication skills (verbal and written)
- Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
- Customer service experience, phone-based experience, or experience working call centers is preferable
- High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
- Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations
- Please click on the link for the Position Profile