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Technical Consultant

3 weeks ago

South Wharf, Australia DCA Careers Full time

Want to help develop products for an industry that creates world-changing products, including the pacemaker, the Blackbox flight recorder, ultrasound, Cochlear ear implant and Wi-Fi? If so, you might be ResearchMasters' next RME Technical Consultant?
The Company
ResearchMaster is a technology business that provides a fully integrated research administration solution to leading research organisations in Australia and New Zealand. Established for 25 years, our mission is to enable researchers to optimise their research to benefit humanity.
The Role
The principal purpose of the role is to provide technical and product expertise to customers to facilitate the comprehensive delivery and support of the RME solution. Critical to the success of this role is building solid relationships with RM clients and the RM Dev Team, a solid understanding of the RME product, and the management of Project and Support Desk tickets related bugs, queries and other tasks.

**What you'll do**:

- Design, write, deploy and test custom scripts for RMPL clients
- Participate in, and provide support for data migration tasks as part of project delivery
- Complete scheduled tasks related to the management of hosted RME clients, including, OS updates, system checks, reporting, etc.

**What you'll bring with you**:
Tertiary qualification in IT and/ or will have relevant industry experience in the areas below:

- IT Help Desk/Support
- Technical Consultant
- Junior Software Developer
- Experience working with JavaScript, XML and/or JSON. Knowledge of Atlassian products would be advantageous
- Proven experience working with relational databases, especially Oracle and SQL Server, and/or in contributing in maintaining a knowledge base and/or support documentation
- Knowledge of or experience working in the Australian education and/research sectors would be advantageous

**If you are successful in this role, you will enjoy**:

- A supportive and friendly team environment;
- Stability to develop your career with an established and growth focused company; and
- A range of benefits as part of our Employee Benefit Program, including subsidised in-house Gym.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights. Work eligibility will be confirmed as part of the recruitment process.
What's Next?
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.