Senior Receptionist

Job Description

Lifecare is seeking a Senior Receptionist to join our dedicated team and positively contribute to the exceptional care of our patients. This is a part-time opportunity (approx. 24 hours per week) working to support our Allied Health team in South Yarra.

Your daily duties will have you answering and addressing incoming telephone queries, scheduling patient appointments, processing payments, invoicing and balancing daily banking, whilst maintaining a clean and tidy waiting room, clinic rooms and kitchen, and replenishments. As a senior receptionist you will be required to complete other administrative tasks as required.

This position given its nature is required to deliver a professional and confidential service whilst also demonstrating a high quality of customer service orientation.

What's in it for you?

• Be Part of a High-Potential, Growth-Ready Practice: Join a dynamic, forward-thinking clinic with significant opportunities for expansion and innovation. We're looking for an energetic individual ready to make a substantial impact, become a key part of the admin team and drive our growth.
• Connect with a Supportive Community: Engage with a vibrant and engaged local community.
• Discounted Health Insurance: Benefit from our discounted health insurance options.
• Career Growth: Explore opportunities across various APM Group Health brands to broaden your skill set and advance your career.

Key Responsibilities

• Assist with day-to-day clinic operations, ensuring a clean, well-equipped, and welcoming environment.
• Build and maintain strong relationships with GPs, specialists, insurers, and community stakeholders.
• Assist to drive continuous improvement in systems, processes, and service delivery.
• Provide additional support to the clinic Practice Manager as required.
• Support in the debt management and data collection processes.
• Ensure all WH&S requirements are met, and risks are managed effectively.

What You'll Bring

• Experience working with allied health clinicians or a medical field is required
• Experience with a medical/clinical software, preferably Zedmed/Nookal
• Experience using Microsoft Office Suite
• Excellent written and verbal communication skills
• Desire to provide high level of customer service to both internal and external clients
• Ability to work in a fast-paced environment
• Someone who is passionate about the patient journey
• Someone who is open to developing and growing their opportunities with a long-term career in mind

About Lifecare

Lifecare are a part of the APM Group. With more than 50 clinics and over 430 practitioners we value holistic, patient centered care whilst supporting our practitioners with professional development opportunities and a very well-structured mentorship program.

The Lifecare physiotherapy network is one of Australia's largest sports medicine networks with clinics across both the East and West coasts of Australia. Lifecare has created the most comprehensive commencement and continuing education program, which includes a supported induction program, complete with your own assigned mentor, supported professional development program that can be adapted depending on your experience, professional development allowance to give you the skills you need to help your clients.

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We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person's uniqueness makes us even better at the work we do.