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Retail Customer Service
2 weeks ago
Join Our Team – Retail Customer Service Assistant (School Uniforms)
Location: Ipswich and surrounding area
Hours: Approx hours/week (Extended hours during peak periods)
About Us
UMS is a leading specialist in custom school uniforms, proudly operating as a second-generation family business. Known for our high-quality products and exceptional service, we value long-term relationships with our customers and school communities.
About the Role
We believe every student deserves to look and feel great in their school uniform. Our uniform shops are fast-paced and customer-focused, and we're looking for an enthusiastic and friendly retail professional to join our dynamic team.
This is a casual position offering approximately 10-12 hours per week, with the potential for increased hours during busy periods, especially back-to-school season.
Key Responsibilities
- Deliver excellent customer service to both adults and Students
- Conduct uniform fittings and process sales via the POS system
- Provide timely updates to customers on orders and delivery status
- Receive, replenish, and manage stock in-store
- Process online orders and respond to phone and email enquiries
- Maintain tidy and well-stocked shop displays
- Build and maintain strong relationships with schools and customers
Skills & Experience
- Friendly, professional customer service and sales skills
- Previous retail experience (preferred but not essential)
- Strong organisational skills with great attention to detail
- Confident computer skills, including Microsoft Office and Excel
- A proactive and reliable team player
Requirements
- Valid driver's license and access to a vehicle
- Ability to obtain a Police Check and Working with Children Check (we'll assist the successful applicant with this)
Why Join Us?
- Supportive and friendly team environment
- Regular hours with increased hours during peak seasons
- Meaningful work helping families prepare for the school year
- Opportunity for a long-term, rewarding role with career advancement opportunities.
Ready to Apply?
If you're looking for a fun, satisfying role with plenty of variety and the chance to work with a fantastic team, click Apply now
