Retail Customer Service

7 days ago

Brisbane, Queensland, Australia UNIFORM MANAGEMENT SERVICES Full time $40,000 - $60,000 per year

Join Our Team – Retail Customer Service Assistant (School Uniforms)

Location: Ipswich and surrounding area

Hours: Approx hours/week (Extended hours during peak periods)

About Us

UMS is a leading specialist in custom school uniforms, proudly operating as a second-generation family business. Known for our high-quality products and exceptional service, we value long-term relationships with our customers and school communities.

About the Role

We believe every student deserves to look and feel great in their school uniform. Our uniform shops are fast-paced and customer-focused, and we're looking for an enthusiastic and friendly retail professional to join our dynamic team.

This is a casual position offering approximately 10-12 hours per week, with the potential for increased hours during busy periods, especially back-to-school season.

Key Responsibilities

  • Deliver excellent customer service to both adults and Students
  • Conduct uniform fittings and process sales via the POS system
  • Provide timely updates to customers on orders and delivery status
  • Receive, replenish, and manage stock in-store
  • Process online orders and respond to phone and email enquiries
  • Maintain tidy and well-stocked shop displays
  • Build and maintain strong relationships with schools and customers

Skills & Experience

  • Friendly, professional customer service and sales skills
  • Previous retail experience (preferred but not essential)
  • Strong organisational skills with great attention to detail
  • Confident computer skills, including Microsoft Office and Excel
  • A proactive and reliable team player

Requirements

  • Valid driver's license and access to a vehicle
  • Ability to obtain a Police Check and Working with Children Check (we'll assist the successful applicant with this)

Why Join Us?

  • Supportive and friendly team environment
  • Regular hours with increased hours during peak seasons
  • Meaningful work helping families prepare for the school year
  • Opportunity for a long-term, rewarding role with career advancement opportunities.

Ready to Apply?

If you're looking for a fun, satisfying role with plenty of variety and the chance to work with a fantastic team, click Apply now

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