Client Services Officer

4 days ago

Brisbane, Queensland, Australia Walker Hill Full time $60,000 - $80,000 per year

Walker Hill is a leading Brisbane-based Accounting Firm. We are a growing firm, providing professional accounting, taxation, and business advisory advice to our broad range of clients.

Our slogan is "Make it Count." And we show up every day making it count, not only our clients but for ourselves too.

Who are you?

We are looking for a Client Services Officer to assist our team of accountants and provide exceptional support to our clients. You'll be the heart of our accounting team, keeping things running smoothly and essential to the continued enhancement of our product and service offering.

  • You have demonstrated administrative experience in a previous accounting administration role (highly desired, but not required).
  • You have solid problem-solving, time management, and organisational skills.
  • High standard of written and verbal communication skills with ability to connect and engage with clients and both internal and external stakeholders.
  • Meticulous attention to detail, with the ability to work accurately and effectively in a fast-paced environment
  • You're a team player, but you're also comfortable working independently and taking the lead when necessary.
  • You're unafraid of human interaction and love a good challenge.

What will you do?

This is a varied role where no two days will be the same, key accountabilities include:

  • Work closely with other team members as well as an outsource team
  • Undertaking all administrative workflow functions to support the accounting teams
  • Client services - directing calls and correspondence accordingly
  • ASIC administration
  • Go-to for scheduling meetings, managing calendars and files
  • You'll be responsible for keeping our CRM and other systems accurate and up-to-date
  • Develop and maintain relationships with key stakeholders

How we do it differently at Walker Hill

We believe in creating a fun, engaging and inclusive workspace, which is why we offer major perks like:

  • Enjoy flexibility with working from home, flexible working hours and additional days off throughout the year
  • We're a social bunch and prioritise positive and inclusive events from team building, monthly forums, team lunches, quarterly functions, firm-wide retreats
  • Mental & physical health and well being support & initiatives
  • Ongoing support and genuine opportunities for professional and career development
  • Work with a highly supportive, skilled & collaborative team and support a wide and diverse range of clients

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