Guest Services Supervisor/Duty Manager

1 week ago

Moonee Ponds, Victoria, Australia The Sebel Melbourne Moonee Ponds Full time $60,000 - $80,000 per year

Join our dynamic team  

Are you a hospitality enthusiast with exceptional customer service skills and a team player?

We're seeking a Guest Service Supervisor or Duty Manager to work with the existing team on the daily operations and ensure a seamless guest experience.

As a key player in our team, you'll handle guest inquiries, complete relevant reporting & checklists including opening and closing/rolling of the hotels systems and uphold the highest standards of service.

Our focus is to provide our team with work life balance (part time or full time hours available) in a supportive work environment with the opportunity to learn new skills and develop your career.

This role is suited to someone seeking a more diverse role, in a boutique hotel with the opportunity to learn new skills.

PRIMARY RESPONSIBILITIES

  • Completion of daily check list
  • Develop and maintain guest/client relationships
  • Providing our guests  with a positive 'Customer Journey'
  • Take incoming accommodation and restaurant enquiries.
  • Ensuring customer satisfaction and resolving outstanding issues to ensure repeat business
  • Set up and checking of arrival rooms to ensure that are of the highest standard
  • Provide reporting as requested
  • The ability to work a rotating roster, independently and as part of a team.

BENEFITS FOR YOU:

  • Remuneration will be based on experience
  • Flexible working hours
  • Access to staff rates at Accor Hotels world-wide
  • Easily accessible via public transport
  • On site car parking
  • Food and beverage discounts in the hotel
  • Training and development
  • Experienced management to mentor you and develop your skills

Join us and elevate your career in the heart of hospitality Apply now by sending your resume and cover letter.

The Sebel Melbourne Moonee Ponds is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

Please note only successful applicants will be responded to

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