Business Development Manager

Company description:

"There are qualities which lead to success. Courage, perseverance, the ability to dream and to preserve." - Soichiro Honda

At Honda Australia, our curiosity about human beings drives us to create products that deliver joy to people's lives. It is our continual pursuit of dreams, inspiring philosophy, and commitment to customers that establish the spirit of Honda. As a company built on dreams, our associates are passionate and inquisitive, and dedicated to putting the customer at the centre of everything it is we do. We produce some of Australia's most recognised cars and are backed by a huge global footprint - there really is no company like us.

Job description:

About the role

As Honda's Business Development Manager, you'll take ownership of a portfolio of Honda Representatives across the assigned territory (metro & regional). Through a consultative, value-led approach, you'll enhance customer experience, strengthen retention, and deliver on Honda's commercial objectives for sales and aftersales.

To be successful in this role, you will have prior experience in Business Development Management or Key Account Management.

Profile description:

How you'll make an impact

• Drive exceptional Customer Experience and Loyalty by surpassing NPS benchmarks and implementing strategic initiatives that strengthen brand affinity and long-term retention
• Achieve sales and aftersales KPIs across processes like enquiries, test drives, maintenance, parts, warranty, and recalls
• Partner with leadership, deliver meaningful insights, and execute targeted action plans that align with business objectives
• Champion business performance by uncovering revenue-driving initiatives and implementing solutions that enhance partner success.
• Ensure Honda Representative standards are upheld, addressing any breaches promptly
• Own customer concerns to resolution and continuously improve operational processes
• Deliver and support training programs to ensure staff competency

What you'll bring to Honda

• Tertiary qualifications in Business or equivalent industry experience
• Strong B2B business development expertise with a proven record in relationship management through a value-add approach
• Excellent interpersonal and stakeholder management skills
• Proven experience managing, leading, and coaching a dealer network and customer service professionals
• Sound understanding of Business Financials
• Demonstrated experience in driving great customer experience throughout the whole customer lifecycle
• Strong analytical skills and an ability to conduct gap analysis and root cause analysis
• High proficiency in MS Excel & PowerPoint
• Experience in the application of TQM tools and processes will be highly regarded

We offer:

The Honda Experience

• Attractive lease programs - vehicles & motorcycles
• Product discounts - vehicles, motorcycles, power equipment, accessories & merchandise
• Free loan program for lawn and garden equipment (Victorian Associates)
• Flexible Work Arrangements
• Paid Parental Leave
• Exciting Engagement Activities - Associates Day, end of year activities & divisional offsites
• Employee Assistance Program for associates & immediate family members
• Wellbeing support - Wellbeing Day, Trained Mental Health First Aiders
• Cultural Flex Days - substitute two public holidays
• Access to professional development courses
• Onsite Gym (Head Office)
• Free parking

Why join Honda Australia?

At Honda, Respect for the Individual is the fundamental belief in the uniqueness of all human beings. We strive to nurture and promote each other's capacity to think, reason and create. At Honda, we understand that each individual has something to contribute to our success.

Honda is an Equal Opportunity Employer. We support our Employees in an open, inclusive environment and give each individual the opportunity to realise their dreams. When you join Honda, you'll be part of a passionate, diverse group who truly enjoy what we do That's the Honda way.

Experience The Power of Dreams for yourself

Applicants must satisfactorily complete a National Criminal Records check to undertake this role.

If you are interested in the position and feel your skills match the criteria for the role, we would like to hear from you.