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Client Service Officer

2 weeks ago

Box Hill North, Victoria, Australia SA Care and Support Services Full time $30,000 - $60,000 per year

A client service officer role will involve administrative tasks, building relationships with NDIS participants and providers, and facilitating communication between all parties involved.

Key Responsibilities:

  • Administrative Support: Assisting with scheduling appointments, managing paperwork, and maintaining client records.
  • Communication: Facilitating communication between the Support Coordinator, participants, families, and service providers.
  • Relationship Building: Developing positive relationships with participants and their support networks.
  • Information Gathering: Collecting information about available services and resources.
  • Service Coordination: Assisting with the coordination of services, such as appointments and transportation.
  • Documentation: Keeping accurate records of interactions and progress.
  • Crisis Support: Providing support in crisis situations, under the guidance of the Support Coordinator.

Skills and Qualifications:

  • Strong Communication Skills: Excellent written and verbal communication skills.
  • Organized and Detail-Oriented: Ability to manage multiple tasks and maintain accurate records.
  • Empathy and Compassion: Ability to build rapport with individuals and understand their needs.
  • Problem-Solving Skills: Ability to identify and resolve issues effectively.
  • Teamwork: Ability to work collaboratively with a team.
  • Knowledge of NDIS (National Disability Insurance Scheme) or similar systems is often preferred.
  • Relevant qualifications in disability, community services, or a related field are often desirable.

Job Type: Casual

Pay: From $30.00 per hour

Expected hours: 20 per week

Schedule:

  • Day shift
  • Morning shift

Work Authorisation:

  • Australia (Required)

Work Location: In person