
Front Office Operations Manager
13 hours ago
About the Role:
The Front Office Operations Manager is responsible for leading the front office team and delivering exceptional service to guests.
This role involves managing daily hotel operations, maintaining guest room inventory, and ensuring all cash handling procedures are followed.
The ideal candidate will have excellent leadership and communication skills, with experience in a similar role within a hospitality setting.
Responsibilities include:
- Leading Guest Service Officers to deliver exceptional service
- Responsible for short and long term planning and management of Front Office operations
- Maintain guest room inventory
- Coach and train employees to reflect Service Standards and Procedures
- Perform tasks as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Manage hotel operations in the absence of senior leadership
Key Skills and Qualifications:
• Proven leadership and team management experience within a hospitality environment
• Excellent communication and interpersonal skills
• Ability to analyze and resolve complex guest complaints
• Strong organizational and time management skills
Benefits:
We offer a competitive salary and benefits package, including opportunities for professional development and career advancement.
Other Information:
This is an exciting opportunity for a motivated and ambitious individual to join our dynamic front office team and contribute to delivering exceptional guest experiences.
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