Desktop Support Engineer

As a Desktop Support Engineer at Omni, you'll be providing in-house, day-to-day IT support and asset management to staff across our national footprint-not just WA. You'll work closely with the Senior Manager ICT and your Desktop Support Engineer colleagues to deliver reliable support across hardware, software, and networking, while ensuring all actions align with established policies and procedures. Whether you're answering support tickets, managing assets, or coordinating with vendors, your calm and respectful approach, passion for thorough documentation-whether it's a quick user interaction or a detailed knowledge article-and commitment to following policies and procedures will be key to your success.

You'll also play a role in maintaining system integrity and compliance and contributing to infrastructure monitoring and documentation. This is a hands-on role where your ability to communicate clearly, adapt quickly, and build trust will make a real impact. You'll be part of a team working together to continuously improve service delivery and uphold Omni's high standards for security, performance, and professionalism.

Our Ideal Candidate

Our new Desktop Support Engineer will be a dependable and respectful IT professional who thrives in a fast-paced environment. They bring humility to their work, communicate clearly, and follow established policies and procedures when resolving issues or escalating to vendors. With a strong sense of trust and accountability, they deliver excellent support while adapting quickly to changing needs.

• Follows policies, procedures, and escalation paths

• Consistently creating thorough documentation - Knowledge articles and interactions with users

• Builds trust through consistent, reliable support and clear communication with users and vendors

• Demonstrates humility and a willingness to learn from others

• Adapts quickly to change with an agile, solutions-focused mindset

• Works collaboratively and values diverse perspectives

Essential Requirements

The below key requirements are required to be demonstrated by all employees to Omni.

• Be an Australian Citizen

• Hold a current Australian Government Security Clearance or be willing to obtain one

• Have excellent communication, negotiation and relationship building skills

In addition, this role will require:

• The ability to travel between Perth CBD and Jandakot Airport offices, where you will be primarily based in your role.

• Minimum two to three years' IT support experience in a corporate environment

• Proficient in Microsoft 365 and related technologies, including Entra ID, Intune, Identity Management, Exchange Online, Teams, SharePoint, and Microsoft Defender.

• Asset management experience with Windows laptops and iPhones

• Networking experience with Cisco Meraki and Ubiquiti is desirable.

• Atlassian (Jira Service Management and Confluence) experience is desirable.

ABOUT US

Since 2012, Omni has proudly stood as an Australian-owned company dedicated to serving clients across the Australian Government, Defence and Private Sector landscapes. Our strength, embodied by a team exceeding 400 members, emanates from our shared values and a relentless pursuit of excellence.

At Omni, we assemble a diverse team representing a spectrum of backgrounds, including intelligence, special operations, law enforcement, emergency services, engineering, and aviation. Guided by our core values of Respect, Trust, Agility and Humility, we tailor solutions to meet the unique needs of our clients, fostering enduring partnerships built on mutual respect and trust.

Applications will not be assessed until the closing date for this role. We welcome applications from a diverse range of candidates including veterans and those from the Defence Industry. Please ensure that you submit both your resume and cover letter addressing your suitability for the role. Only shortlisted candidates will be contacted. Join us in Securing Tomorrow, Today.