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Desktop Engineer

2 weeks ago

Perth, Western Australia Capgemini Full time $104,000 - $130,878 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

The purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to end-user devices

  • Onsite role based in Perth (Australia).
  • Providing End User device technical support and customer-oriented service experience.
  • Manning the technical hub for walk-up requests
  • Troubleshooting desktops laptops and tablets running a Windows OS (10 and 11).
  • Working within Azure AD
  • Working with and troubleshooting common enterprise applications (MS Office 365, Adobe, etc..)
  • Troubleshooting peripherals (printers, POS terminals, barcode scanners, etc…)
  • Ability to work with composure and professionalism when dealing with multiple demands
Your Profile
  • Minimum 2 years experience with troubleshooting end user issues in a corporate environment
  • ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded.
  • Excellent communication skills.

What you'll love about working here 

  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'. 

Apply today  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.