IT Desktop Support Officer

4 days ago

Perth, Western Australia Talent – Specialists in tech, transformation & beyond Full time $90,000 - $120,000 per year

An exciting opportunity exists for an IT Desktop Support Officer to support mining operations and production systems. This role is critical in maintaining IT services, ensuring system availability, and supporting a variety of technologies including Mining production systems.

Key Responsibilities

  • Manage ServiceNow calls to ensure SLA compliance
  • Provide desktop and infrastructure support across mining environments
  • Support and maintain production systems.
  • Assist with communications networks and virus response
  • Contribute to scheduled infrastructure upgrades and project work
  • Maintain and share knowledge through the ServiceNow knowledge base

Required Qualifications

  • 3+ years' experience in second-level IT desktop support
  • Mining industry experience (essential)
  • Production systems experience in desktop support (essential)
  • Cisco exposure (desirable).

Skills & Competencies

  • Knowledge of mining production systems such as CAT, AHS etc
  • Strong knowledge of Windows 10, Microsoft Office and Windows Server
  • Ability to troubleshoot and resolve hardware faults
  • Knowledge of Cisco networking (desirable but not essential)
  • Exposure to MS Azure and Office 365 is advantageous

Apply Now

If you match the selection criteria and are interested in finding out more about the position, please click the "APPLY NOW" button below and attach your C.V (in word). For a list of all vacant positions, please see our website

Alternatively, for a confidential conversation, contact Jane Saxby on

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