Desktop Engineer

1 week ago

Perth, Western Australia Born Digital Solutions Full time $70,000 - $120,000 per year

Desktop Engineer – Contract (On-Site)

Born Digital Solutions (BD-S)
– Sydney | 6-month contract | Immediate start

BD-S is a 100% female Indigenous-owned Australian systems integrator and Supply Nation–certified SME. We reinvest profits to create digital apprenticeships and employment pathways for First Nations communities, while delivering high-impact technology projects for government and enterprise clients.

Joining us means you will:

  • Work in a culture that values straight talking, accountability and collaboration.
  • Contribute directly to social and economic outcomes for Aboriginal and Torres Strait Islander peoples.
  • Gain exposure to complex, enterprise-scale environments without the red tape of larger GSIs.

The Opportunity

We are seeking an experienced
Desktop Engineer
to support one of our blue-chip customers on-site in Perth, WA. You will be the face of BD-S in the customer's technical hub, providing walk-up and remote support across a fleet of Windows 10/11 devices and associated peripherals.

Key Responsibilities

  • Act as first and second level support for incidents and service requests, ensuring prompt resolution and high customer satisfaction.
  • Staff the on-site technical hub (walk-up bar), triaging and resolving issues in person.
  • Diagnose and fix hardware and software faults on desktops, laptops and tablets.
  • Administer and troubleshoot within Azure Active Directory and Intune-managed environments.
  • Support and maintain typical enterprise applications, including Microsoft 365 and Adobe Creative Cloud.
  • Configure and repair peripherals such as printers, POS terminals and barcode scanners.
  • Maintain accurate ticket notes, asset records and knowledge base articles.
  • Escalate complex issues to third-level teams while retaining ownership of the customer experience.
  • Uphold BD-S values by communicating clearly, respectfully and with empathy, even when juggling competing priorities.

Required Skills & Experience

  • 3+ years in desktop support or field engineering across large Windows 10/11 fleets.
  • Proven experience with
    Azure AD
    , device enrolment and group policy or Intune configuration profiles.
  • Solid knowledge of Microsoft 365 administration and troubleshooting.
  • Hands-on ability with hardware break-fix and peripheral diagnostics.
  • Familiarity with ITSM platforms (ServiceNow, Remedy or similar).
  • Strong customer-service mindset and the composure to operate in a busy, walk-up environment.
  • Australian work rights and the ability to pass background checks.

Nice-to-Have

  • Exposure to SCCM, Endpoint Manager or MDT imaging.
  • Experience in retail or POS hardware environments.
  • ITIL v4 Foundation or relevant Microsoft certification (MD-102, AZ-104, MS-900).

Please call Steve Wilson if you have any questions. This role is not suitable for Rec Agency Submissions.

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