Desktop Engineer

1 week ago

Perth, Western Australia Born Digital Solutions Full time $80,000 - $120,000 per year

Desktop Engineer – Contract (On-Site)

Born Digital Solutions (BD-S)
– Sydney | 6-month contract | Immediate start

BD-S is a 100% female Indigenous-owned Australian systems integrator and Supply Nation–certified SME. We reinvest profits to create digital apprenticeships and employment pathways for First Nations communities, while delivering high-impact technology projects for government and enterprise clients.

Joining us means you will:

  • Work in a culture that values straight talking, accountability and collaboration.
  • Contribute directly to social and economic outcomes for Aboriginal and Torres Strait Islander peoples.
  • Gain exposure to complex, enterprise-scale environments without the red tape of larger GSIs.

The Opportunity

We are seeking an experienced
Desktop Engineer
to support one of our blue-chip customers on-site in Perth, WA. You will be the face of BD-S in the customer's technical hub, providing walk-up and remote support across a fleet of Windows 10/11 devices and associated peripherals.

Key Responsibilities

  • Act as first and second level support for incidents and service requests, ensuring prompt resolution and high customer satisfaction.
  • Staff the on-site technical hub (walk-up bar), triaging and resolving issues in person.
  • Diagnose and fix hardware and software faults on desktops, laptops and tablets.
  • Administer and troubleshoot within Azure Active Directory and Intune-managed environments.
  • Support and maintain typical enterprise applications, including Microsoft 365 and Adobe Creative Cloud.
  • Configure and repair peripherals such as printers, POS terminals and barcode scanners.
  • Maintain accurate ticket notes, asset records and knowledge base articles.
  • Escalate complex issues to third-level teams while retaining ownership of the customer experience.
  • Uphold BD-S values by communicating clearly, respectfully and with empathy, even when juggling competing priorities.

Required Skills & Experience

  • 3+ years in desktop support or field engineering across large Windows 10/11 fleets.
  • Proven experience with
    Azure AD
    , device enrolment and group policy or Intune configuration profiles.
  • Solid knowledge of Microsoft 365 administration and troubleshooting.
  • Hands-on ability with hardware break-fix and peripheral diagnostics.
  • Familiarity with ITSM platforms (ServiceNow, Remedy or similar).
  • Strong customer-service mindset and the composure to operate in a busy, walk-up environment.
  • Australian work rights and the ability to pass background checks.

Nice-to-Have

  • Exposure to SCCM, Endpoint Manager or MDT imaging.
  • Experience in retail or POS hardware environments.
  • ITIL v4 Foundation or relevant Microsoft certification (MD-102, AZ-104, MS-900).

Please call Steve Wilson if you have any questions. This role is not suitable for Rec Agency Submissions.

  • Desktop Engineer

    2 weeks ago

    Perth, Western Australia Capgemini Full time $104,000 - $130,878 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Technical Desktop Support Engineer

    2 weeks ago

    Perth, Western Australia VIS Global Pty Ltd Full time $60,000 - $90,000 per year

    Role: AUS | Desktop EngineerLocation: PerthContract Duration- 42 DaysThe purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to...

  • Technical Desktop Support Engineer

    19 hours ago

    Perth, Western Australia VIS Global Pty Ltd Full time $60,000 - $90,000 per year

    Role: AUS | Desktop EngineerLocation: PerthContract Duration- 30 daysThe purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to...

  • Desktop Support Engineer

    19 hours ago

    Perth, Western Australia Omni Executive Pty Ltd Full time $90,000 - $120,000 per year

    Security Clearance RequiredNegative Vetting 1Location of RolePerth, WAJob DetailsAs a Desktop Support Engineer at Omni, you'll be providing in-house, day-to-day IT support and asset management to staff across our national footprint—not just WA. You'll work closely with the Senior Manager ICT and your Desktop Support Engineer colleagues to deliver reliable...

  • IT Support Engineer – Infrastructure, Network

    2 weeks ago

    Perth, Western Australia OneStep People Full time $90,000 - $120,000 per year

    IT Support EngineerPerth | Full-time | Corporate ITAbout the RoleAn exciting opportunity exists for a motivatedIT Support Engineerto join a dynamic and growing organisation. In this hands-on role, you will provide day-to-day IT support across infrastructure, networks, systems, and end-users, ensuring reliable, secure, and accessible technology services.Key...

  • Senior Support Engineer

    24 hours ago

    Perth, Western Australia First Focus IT Full time $80,000 - $120,000 per year

    First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. It's not just us saying this - we just got voted #1 for the 8th year running on Cloud Tango dot net We have grown consistently and profitably for over 15 years, and we're continuing to...

  • SOE Engineer

    7 days ago

    Perth, Western Australia Talent Full time $90,000 - $120,000 per year

    Job Summary / OverviewThe SOE is responsible for designing, building, and maintaining desktop SOEs and managing endpoint environments. The role ensures consistent, secure, and efficient systems across the organisation while optimising performance and user experience.Key ResponsibilitiesDesign, build, and maintain desktop SOEsTroubleshoot and resolve...

  • Job Opening for a Network Engineer

    4 weeks ago

    Perth, Western Australia EIL Global Full time

    Join to apply for the Job Opening for a Network Engineer role at EIL Global1 week ago Be among the first 25 applicantsJoin to apply for the Job Opening for a Network Engineer role at EIL GlobalGet AI-powered advice on this job and more exclusive features.Skills:CCNA, cisco, firewall, access point, Switching and Routing, Troubleshooting, Cabling and Rack...

  • SOE Engineer

    2 weeks ago

    Perth, Western Australia Green Light Worldwide Full time $104,000 - $130,878 per year

    Initial three (3) month assignmentApplication Packaging, Virtualisation and DeploymentOffices easily accessible to public transportAbout the company:Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base...

  • Senior Civil Engineer

    4 weeks ago

    Perth, Western Australia at Full time

    Greenfield Technical Services is a growing organisation providing Civil Engineering and Project Management consultancy services across the state.We have worked with more than 30-plus local governments and in 50-plus regional towns covering much of regional and remote Western Australia.We know the terrain, we have the people, and we deliver the requirements...