Service Delivery Manager

1 day ago

Traralgon, Victoria, Australia ASIC Full time $127,641 per year

At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.
The Service Delivery Manager applies a substantial depth of specialist Service Delivery knowledge and expertise to plan, organise, lead and control the work of several team leaders in charge of enabling our clients to meet their Business Registration obligations with ASIC.

  • Location: Traralgon, VIC (approximately 2 hours east of Melbourne)
  • Salary starting from $127,641 (depending on experience % superannuation
  • Permanent role
  • Applications close at 11:59pm AEST, Sunday, 19 October 2025

The team
ASIC maintains over 30 legal registers, including the Companies and Business Names registers, which hold details for more than 3.2 million companies and 2.7 million business names. These registers are a vital source of information for businesses, professionals, government and the public across Australia. Users rely on the ASIC Registry to register, update or cancel business details and access public information, making our support essential to ensuring accurate and efficient service delivery.

The role
As a Service Delivery Manager, You Will

  • Provide expert leadership and high-level advice on Service Delivery matters.
  • Set priorities, manage workflows, allocate resources, and evaluate outcomes.
  • Resolve complex and sensitive service issues using sound judgement.
  • Drive strategy and policy development, lead change, and manage ambiguity.
  • Build and manage strategic stakeholder relationships to advance ASIC's objectives.

About You
You will also demonstrate:

  • Proven leadership in contact centre or customer service operations, ideally in regulatory or government settings.
  • Strong knowledge of business name and company registration services, with a focus on service improvement.
  • Successful track record in mentoring large, diverse teams to exceed strategic goals.
  • Skilled in using CRM and telephony platforms (e.g. Genesys Cloud) to boost customer experience and efficiency.
  • Executive-level experience in stakeholder engagement, change leadership, and policy influence.
  • Tertiary qualifications highly regarded.

View the position description for more information or click 'apply' to start your application. Applications close at 11:59pm AEST, Sunday 19 October 2025.
About ASIC
ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.

ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.

We Offer a Range Of Employee Benefits Including

  • Attractive superannuation
  • Additional leave entitlements
  • 50/50 hybrid work-from home model
  • Flexible work arrangements
  • Assistance for study and professional development

Click here to view ASIC's salary and benefits guide.

To read more about ASIC, you can visit our website or review our Corporate Plan.

To work with us, you need to be an
Australian Citizen
and be prepared to complete an ASIC Suitability and Baseline Assessment.

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