Service Supervisor

2 weeks ago

Traralgon, Victoria, Australia William Adams Pty Ltd Full time $104,000 - $130,878 per year

Join a legendary team and shape the future of service excellence at our Traralgon branch.

We're seeking a driven, hands-on leader ready to take the reins as Service Supervisor. You'll inspire and guide a high-performing team of technicians and apprentices in both the workshop and the field.

Reporting to the Branch Manager, you'll manage day-to-day operations—overseeing work orders, ensuring customer satisfaction, and supporting your crew to deliver their best. Your leadership will drive performance, safety, and a collaborative team culture.

At William Adams, leadership is about growth. This role offers clear career pathways into senior roles within a company powering industries for nearly a century.

About the role

  • Maintain a safe work environment focused on continuous improvement and contamination control
  • Manage work orders to consistently meet customer expectations
  • Lead and mentor Apprentices and Technicians to high performance
  • Oversee KPIs and performance metrics with the branch team

About you

You're a trade-qualified Diesel Technician with strong mobile plant experience, skilled at managing teams and balancing customer needs with people development.

Your ideal skills and attributes include:

  • Genuine commitment to safety
  • Proven experience managing high-performing teams
  • Scheduling and labour coordination experience
  • Strong organisational skills and ability to manage priorities
  • Knowledge of Caterpillar or similar equipment
  • Intermediate to advanced computer skills (MS Office)

Joining William Adams means being welcomed into a supportive team with access to wellbeing resources, career development, a competitive salary, and rewards through The Hub—our platform offering discounts at retailers like JB HI-FI, Woolworths, and BCF.

You will be surrounded by like-minded professionals that are passionate about William Adams values of;
Integrity, Excellence, Teamwork, Commitment and Sustainability.

Want to know more?
Call Sarah from our Talent Acquisition Team on with any questions.

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