Customer Service Officer

At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.
Join ASIC as a
Customer Service Officer
and be the first point of contact for users of our Registry services - supporting entrepreneurs, professionals and the public to navigate their business journey.

• Based in Traralgon, VIC (approximately 2 hours east of Melbourne)
• Successful candidates will be required to attend 3-4 weeks of full-time training at the Traralgon office
• Temporary 12-month roles available, with multiple part-time and full-time positions
• Salary - $61,758 plus 15.4% superannuation (pro rata for part-time)

The team
ASIC maintains over 30 legal registers, including the Companies and Business Names registers, which hold details of more than 3.2 million companies and 2.7 million business names. These registers are the official source of information on registered and licensed entities operating in Australia. Users from small businesses to government and the public access the ASIC Registry to register or update details, cancel registrations, or search for information. We're here to support them every step of the way.

The role
As a Customer Service Officer, You Will

• Deliver professional customer service via phone, email, and web chat
• Guide customers to ASIC services and support online transactions
• Respond with empathy and ASIC knowledge to resolve enquiries
• Accurately record and process customer interactions using multiple systems
• Maintain and update business registers by assessing and processing applications
• Meet performance targets for enquiry handling and processing times
• Provide basic IT support for account access and system issues
• Contribute actively to the Service Delivery team

About You
You will build and sustain positive client relationships and exercise good judgment when resolving enquiries, providing accurate advice and information. You'll use high attention to detail when maintaining the integrity of client records and be responsive to rapidly changing priorities in a telephony-based environment.

You will work collaboratively within your team and share knowledge to enhance team capability and regularly look for process improvements. You'll interact with clients through multiple communication channels including telephone, paper, webchat, email and online portals.

In Addition, You Will Have

• Completion of a high school certificate or diploma
• Experience in customer service and team environments
• Good computer literacy, with proficiency's in data entry using multiple software applications (e.g. Microsoft Office, databases)

View the position description for more information or click 'apply' to start your application. Applications close at 11:59pm AEST Tuesday, 30 September 2025.
About ASIC
ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.

ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.

We Offer a Range Of Employee Benefits Including

• Attractive superannuation
• Additional leave entitlements
• Flexible work arrangements
• Assistance for study and professional development

Click here to view ASIC's salary and benefits guide.

To read more about ASIC, you can visit our website or review our Corporate Plan.

To work with us, you need to be an
Australian citizen
and be prepared to complete an ASIC Suitability and Baseline Assessment.