Casual Customer Service Officer

3 days ago

Traralgon, Victoria, Australia Benetas Full time $45,000 - $60,000 per year

  • Traralgon, VIC, Australia, 3844

  • Administration / Customer Service

  • Casual

  • Closing on: Oct

Join our team of over 2,000 people making a positive difference to older Victorians through aged care, retirement living, home care and community services. As a trusted not-for-profit organisation, we value collaboration, new ideas and investing in people. Our inclusive teams are supported by approachable leaders who encourage development and adaptability in a constantly evolving sector.

Our Team

Dalkeith Heights & Gardens in Traralgon offers both Retirement Living and Residential Aged Care on site. We're seeking a Customer Service / Administrative Officer on a casual basis to provide shift coverage across both settings. This is a great opportunity for an experienced administrator or receptionist wanting flexible work while making a meaningful contribution to a supportive and resident-focused environment.

The Role – Casual Shift Cover:

  • Perform front desk and reception duties across both the retirement village and aged care facility
  • Provide administrative support to site managers and teams as required
  • Respond to phone, email, and in-person enquiries from residents, families and visitors
  • Assist with tours of the facility and village when requested
  • Maintain office records and supplies
  • Support scheduling of meetings, site events or training sessions when on shift

About You:

  • Previous experience in administration, reception or customer service
  • Excellent communication skills and professional presentation
  • Able to work across both retirement living and aged care environments
  • High attention to detail and ability to manage competing priorities
  • Friendly and empathetic, with a genuine interest in working with older people
  • Flexibility to cover shifts at short notice preferred
  • Compliance with required immunisations (e.g. annual flu vaccine)

Why Benetas?

  • Work in a values-based, not-for-profit organisation
  • Salary packaging available to boost your take-home pay
  • Supportive team culture and inclusive environment

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