Business Services Officer

Title: Business Services Officer

Requisition ID: 8040

Work Type: Fixed Term Full Time

Fixed Term Period: 28 March 2026

Location: Eastern Victoria

Date Posted: 6 Aug 2025

About Us
We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.

Together with our portfolio agencies, we are responsible for planning, building, operating and +maintaining Victoria's transport, planning and land services for use by all.

We foster a safe, inclusive and constructive place to work.

Transport Services delivers safe, reliable and accessible transport infrastructure and services to keep Victoria moving, connecting people to what matters most in their lives.

About The Role
This is a Fixed Term Position for 30th June 2026
The role provides day to day support to the Regional Transport division for ongoing activities and project works such as updating programme registers, producing regular reports, document control, invoicing and receipting and general business support.

This role will also provide administrative support for coordinating business meetings, prioritisation of any incoming issues, addressing or redirecting of urgent items and any other administrative matters requiring attention.

The role will apply conceptual and analytical skills to develop solutions, seek advice and ensure actions are fit for purpose and completed within the required timeframes.

Key Selection Criteria
To be successful as a Business Services Officer, you will need strong critical thinking and problem-solving skills, using available guidelines or working with others to resolve issues when solutions are unclear. Your ability to apply sound judgment and gather relevant information will support informed, effective decisions in a fast-paced environment.

Strong interpersonal and stakeholder management skills are essential. You'll need to understand the needs and perspectives of others, communicate clearly and appropriately, and maintain effective relationships to support service delivery. Prompt, professional responses to stakeholder requests and issues will ensure smooth operations and positive engagement.

You'll also be expected to prioritise tasks, follow plans, and contribute to continuous improvement by suggesting ideas and maintaining quality under pressure.

Resilience and collaboration are key—being open to new approaches, supporting team members, and staying focused and productive even during challenges will help you thrive in this role.

To access the Position Description, please click here Business Services Officer PD
Position Accountabilities
– Provide day-to-day administrative and divisional support, focusing on project delivery and ensuring tasks are completed in line with policies and procedures.

– Identify, initiate, and implement improvements to work practices, driving administrative and functional efficiencies for the division.

– Manage and respond to correspondence, tasks, and queries promptly and sensitively, ensuring effective communication and task management.

– Coordinate meetings, conferences, and stakeholder engagement to foster collaboration, using negotiation and influencing skills to align divisional objectives and priorities.

– In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities

Qualifications And Experience
– Driver's License (without any restriction which preclude the incumbent from performing the inherent requirements of the position and which cannot be reasonably accommodated by the Department) (mandatory)

– Experience in using Microsoft Office 365 (desirable).

Culture Value
We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department's goals.

What We Offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply

Click the
'Apply'
button to be redirected to our recruitment platform, where you may need to create an account to submit your application. If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.

Applications close at
11.59pm on Monday 13 September 2025
Please include both your resume and a cover letter. All applications must be submitted via the online portal, we're unable to accept email or manual submissions.

For further information about the role, please contact
Emma Hollingsworth - Business Services Lead
Important Information

• If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.