Service Delivery Coordinator

6 days ago

Traralgon, Victoria, Australia Gippsland Water Full time $60,000 - $90,000 per year

Our organisation

We exist to deliver reliable, high-quality water, wastewater and waste recovery services to support the economy and liveability of the central Gippsland region.

We are focused on:

  • Maintaining affordable quality water and wastewater services for our customers
  • Our sustainable future and future of the region
  • Continuing to strengthen the important role we play in our local communities.

There are many benefits in working for us, we offer:

  • Competitive salary
  • Ongoing training and development opportunities
  • Work variety
  • A positive environment
  • Work/life balance, with the opportunity to negotiate flexible working arrangements.

We focus on building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.

We do truly meaningful work within a supportive and inclusive culture that encourages you to make the most of your talents.

The role

As Service Delivery Coordinator, you will be the first point of contact for expert technical support and guidance to IT Support Officers. You'll maintain operational excellence to ensure the delivery of high-quality, robust and secure IT services to Gippsland Water's staff and contractors.

In this role, you will coordinate service desk and desktop support operational activities, including setting operational team priorities, managing desktop projects as required and meeting business operational deadlines.

Additionally, the role supports the Service Delivery Lead with administrative functions such as staff rostering and technical escalation, while contributing to the overall effectiveness of the Service Delivery team.

What you'll bring

  • Demonstrated experience and/or a relevant tertiary qualification in an IT related discipline.
  • Experience in resolving complex customer and technical issues.
  • Strong ability to coordinate a team, consistently delivering high quality work and customer experience.
  • Excellent analytical skills with the ability to support the development of IT solutions that improve service delivery and improve user satisfaction.

Freedom

We offer a variety of flexible arrangements to suit our employees varied needs and the business, including purchased leave, varied start and finish times, working from alternative locations and accrued days off. We understand that Gippsland Water and our customers benefit from enabling our employees to achieve balance in work and life.

How to apply

For specific enquiries relating to this position, please contact Robbie Feil, Service Delivery Lead on

We will be reviewing applications as they are received.

If you are excited about this opportunity, please tell us why you believe your skills and experience are suited to this role, along with a copy of your current resume. We encourage applicants to provide a response to the key selection criteria.

Please note that if you do not provide a statement, you may be excluded from being shortlisted for further progression in the recruitment process.

Shortlisted applicants may be required to undertake a National Police Check.

Further information: A position description and instructions on how to apply can be obtained from our website or by contacting Recruitment on

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