Workplace Technology Specialist/Desktop Support Analyst

4 days ago

Melbourne, Victoria, Australia Sportsbet Full time $60,000 - $80,000 per year
  • 12 month fixed term contract
  • Join one of the most innovative companies in Australia
  • Be supported to grow and learn
  • Melbourne CBD location (Hybrid)

About Us

Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We're a flexible, progressive, open-minded, and inclusive employer with over 7000 cool, clever and curious people around the world. We're a global player, but in Melbourne, Sydney and Darwin we're tight knit, with 800 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools

About the role

Sportsbet Workplace Technology team is looking to attract a passionate and dedicated IT Workplace Tech Support officer to provide enterprise technology support to internal users, and frontline support of our applications for our customers. Reporting to the Workplace Technology Operations Manager (Melbourne based), you'll be responsible for providing an awesome customer service experience to our internal and external customers, balancing people with the process.

**This is an initial 12 month fixed term contract**

Duties Include

  • Provide level 1st level support for Windows and Mac environments remotely and in person
  • Provide regular and proactive hardware and software support/installation and maintenance
  • Maintain inventory of all end user equipment through Asset Management database
  • UC/VC support and administration
  • Provide superior proactive hardware and software support/installation and maintenance
  • Maintain inventory of all end user equipment
  • Ability to methodically troubleshoot issues and own Incidents and Requests to resolution with strong customer service skills
  • Ability to work both independently with minimal supervision and as part of a team
  • Support additional Workplace Technology business and operations as they arise

About You

  • Some experience in a Service Desk or Customer service role
  • Training/Certification/degree in End User Computing or IT field with knowledge of IT concepts
  • Some knowledge of Windows and Mac platforms
  • Basic Understanding of Active Directory, SCCM, JAMF and Identity management
  • Basic understanding of the Microsoft Office 365 and other collaboration tools
  • Passionate about our customer experiences, internal and external customers
  • Able to operate in the grey and seize opportunity
  • Creative thinker, Lateral thinker, Lean thinker

The Perks

We don't expect you to do all this for free, so along with a very competitive salary we will also provide you with:

  • 25 days annual leave (a whole extra week of holidays)
  • Tailored career development programs, as well as a commitment to developing Thought Leader and Specialist Talent programs
  • Genuine flexible working and remote working policy

Our Focus on Diversity, Equity & Inclusion

We're an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you'd like to discuss this in more detail.

If you think you'd be a great fit but don't necessarily meet everything in the job description, please still get in touch.

Read more about our contribution to Flutter's global Positive Impact Plan.

What's the Green Tick Feeling?

Well, it's different for everyone, yet unites us all. It's the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you're Thriving working at Sportsbet.

We encourage you to apply as soon as possible as we review candidates within one-two weeks of advertising. Be sure to check out our Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.

If this all sounds good, then we can't wait to connect with you… so please apply now

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