Desktop Support Analyst

See yourself being part of a large, transformational change? This could be the role for youAt Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia's largest technology companies and employs more than 1,500 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress

Provide technology that is fit for purpose and enables our people to work flexibly and collaborate on systems that are reliable and highly available. Focus on the reliability of our services and infrastructure.  Using standard program management methods to ensure common practice throughout. Ensure that we focus on the right solutions implemented the right way to enable consistent, seamless and frictionless experience globally.  To continually enhance systems where appropriate, choosing technologies that support our growth.  Focus on security inline with regional regulations.  

Use the Project Management tools to keep items and tasks updated. Lead or deliver against technical improvement projects.  Writing and maintaining relevant documentation including Knowledge Base articles and process documentation.  Help maintain procedures that ensure personnel and client data is handled in accordance with Data Protection legislation. The role should encourage and influence the team to write and maintain relevant documentation including Knowledge Base articles and process documentation.

Some of the awesome things you'll be involved with:

• Deliver reliable and efficient solutions to our people that "just work"

• Adopt agile methodologies and processes in line with the Iress Delivery Framework

• Liaise with vendors to report or escalate faults

• Assist in the global laptop refresh

What you will bring:

• Proven ability to navigate ambiguity and collaborate with other functional teams to ensure consistency and quality outcomes

• Can empathise with people and clients appropriately, uses that empathy in effective decision-making

• High EQ - self-aware, self-regulated, motivated and empathetic, with great interpersonal skills

• Communicates in a clear, concise and unambiguous manner and does so regularly and to a variety of audiences. Has experience communicating with our customers in regard to our service, strategy, deliverables, issues or risks

• Is hands-on and has an entrepreneurial spirit and style. Consistently becomes personally involved in all elements of leading the function, while ensuring the team has the freedom and autonomy to achieve goals and outcomes

• Technically has a good working knowledge of Desktop OS, hardware components, identity management, video conferencing solutions, AD and related services, remote access, endpoint security, end-user device management, productivity tools and automation.

• Broad understanding of laptop hardware fault diagnostics and resolution

• Understanding the ITIL lifecycle (not essential)

Why work with us?
 

• 8 additional paid days per year to extend your weekends

• Hybrid working  

• Generous cash bonus for every successful referral 

• Starting school leave - 8.5 days of leave to assist your children with the transition to school

• Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

• 3 days' paid leave per year to participate in charity initiatives

• Access to learning and development programs through LinkedIn

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated. 

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don't meet all of the requirements of the role, we would still like to hear from you 

We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace. 

For more information about what we do, our people and values, please visit our website -

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Employment TypeContractorTime TypeFull time

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