Senior Desktop Support Analyst

8 hours ago

Melbourne, Victoria, Australia c872c319-55a8-4f85-8ff7-820dc553d675 Full time $80,000 - $120,000 per year

Senior Desktop Support Analyst – Fast-Growing Organisation

One of our clients is expanding rapidly and is seeking a proactive Senior Desktop Support Analyst to support their growing team. This business values collaboration, authenticity, and continuous improvement, and needs someone who can keep their people productive and their technology running smoothly.

Role Overview

You'll be the go-to person for frontline IT support across the organisation, providing onsite and remote assistance, managing IT hardware/software, supporting construction sites, and improving the IT knowledge base through documentation and training.

Key Responsibilities

  • Deliver frontline IT support (onsite and remote).
  • Ensure workstations, devices, and meeting room AV are fully functional.
  • Manage support tickets and keep users updated.
  • Coordinate with vendors for repairs and replacements.
  • Create and maintain IT documentation.
  • Support training initiatives to uplift team capability.
  • Provide ad-hoc support at construction sites.
  • Follow and contribute to IT processes and procedures.

What we are looking for

  • 3+ years in Desktop Support.

Strong experience with:

  • Windows 11
  • M365 apps & cloud services
  • HP/Dell hardware
  • Apple & Android mobile devices
  • Printers and AV technology
  • Intune or similar endpoint management
  • Basic networking knowledge.
  • Ability to manage and prioritise helpdesk tickets.
  • Strong communication, troubleshooting, and customer service skills.

Desirable

  • Knowledge of Microsoft Defender and security concepts.
  • Experience in construction environments.

Why Join?

  • High-growth organisation with career opportunities.
  • Modern tech environment.
  • Supportive, customer-focused team culture.
  • Real impact on business productivity.

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